{"id":15770,"date":"2020-09-17T08:09:49","date_gmt":"2020-09-17T13:09:49","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=15770"},"modified":"2020-09-17T08:11:13","modified_gmt":"2020-09-17T13:11:13","slug":"por-presuntamente-incluir-condiciones-abusivas-para-la-redencion-de-vouchers-supertransporte-abre-investigacion-contra-aerolinea-fast-colombia-s-a-s-viva-air","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/por-presuntamente-incluir-condiciones-abusivas-para-la-redencion-de-vouchers-supertransporte-abre-investigacion-contra-aerolinea-fast-colombia-s-a-s-viva-air\/","title":{"rendered":"POR PRESUNTAMENTE INCLUIR CONDICIONES ABUSIVAS PARA LA REDENCI\u00d3N DE \u201cVOUCHERS\u201d SUPERTRANSPORTE ABRE INVESTIGACI\u00d3N CONTRA AEROL\u00cdNEA FAST COLOMBIA S.A.S. (VIVA AIR)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><a title=\"Acceder a la noticia\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/por-presuntamente-incluir-condiciones-abusivas-para-la-redencion-de-vouchers-supertransporte-abre-investigacion-contra-aerolinea-fast-colombia-s-a-s-viva-air\/\"><strong>POR PRESUNTAMENTE INCLUIR CONDICIONES ABUSIVAS PARA LA REDENCI\u00d3N DE \u201cVOUCHERS\u201d SUPERTRANSPORTE ABRE INVESTIGACI\u00d3N CONTRA AEROL\u00cdNEA FAST COLOMBIA S.A.S. (VIVA AIR)<\/strong><\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><strong>Bogot\u00e1, Septiembre 17 de 2020.<\/strong><\/p>\n<ul>\n<li>Debido a 23 denuncias presentadas por usuarios del sector a\u00e9reo, la Superintendencia de Transporte inici\u00f3 investigaci\u00f3n administrativa en contra de la sociedad Fast Colombia S.A.S. (Viva Air), por presuntamente vulnerar el derecho a la libre elecci\u00f3n de los viajeros e incurrir en cl\u00e1usulas abusivas dentro de sus t\u00e9rminos y condiciones.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Las denuncias incluyen restricciones presuntamente abusivas para utilizar los vouchers que los usuarios recibieron, por reembolsos de servicios no utilizados durante la pandemia.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>En caso de encontrarse responsable, la aerol\u00ednea puede ser multada hasta con 2.000 salarios m\u00ednimos mensuales legales vigentes, por cada cargo imputado.<\/li>\n<\/ul>\n<p><strong><em>\u00a0<\/em><\/strong><\/p>\n<p><strong>(@Supertransporte).<\/strong> La Superintendencia de Transporte, por medio de su Delegatura para la Protecci\u00f3n de Usuarios del Sector Transporte, luego de analizar 23 denuncias presentadas por los usuarios del sector a\u00e9reo, pudo evidenciar que la aerol\u00ednea Fast Colombia S.A.S. (Viva Air) presuntamente estar\u00eda vulnerando el derecho a la libre elecci\u00f3n del servicio, con la inclusi\u00f3n de cl\u00e1usulas que podr\u00edan resultar abusivas en los t\u00e9rminos y condiciones se\u00f1alados para la redenci\u00f3n o cambio de los <em>voucher<\/em>, por reembolsos de servicios no utilizados.<\/p>\n<p>Durante el periodo de pandemia, los usuarios del sector a\u00e9reo han presentado 1,607 PQRS relacionadas con asuntos acaecidos por la pandemia del COVID-19, de las cuales 381 han sido en contra de Fast Colombia S.A.S.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Los cargos<\/strong><\/p>\n<p>Uno de los cargos formulados est\u00e1 relacionado con una presunta restricci\u00f3n que se habr\u00eda impuesto para que el voucher solo se pueda redimir una sola vez, lo que podr\u00eda implicar que si al usar el voucher se redime por un tiquete de menor valor al tiquete original, el usuario perder\u00eda el saldo restante.<\/p>\n<p>Otro de los cargos tiene relaci\u00f3n con la presunta restricci\u00f3n sobre el momento de la redenci\u00f3n del voucher, se\u00f1alando un plazo m\u00e1ximo para redimir el voucher distinto del previsto en el art\u00edculo 17 del Decreto Legislativo 482 de 2020.<\/p>\n<p>Para el Superintendente de Transporte, Camilo Pab\u00f3n Almanza, <em>\u201cnuestro pa\u00eds hizo un esfuerzo en adoptar medidas durante la pandemia, incluyendo la posibilidad de entregar a los usuarios vouchers en lugar de dinero cuando fuera procedente un reembolso. Ahora, en cumplimiento de la ley y de los lineamientos fijados desde Naciones Unidas, la SuperTransporte actuar\u00e1 cuando se evidencien posibles pr\u00e1cticas abusivas contra los usuarios y consumidores\u201d.<\/em><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Posibles sanciones<\/strong><\/p>\n<p>En caso de ser encontrada responsable, la sociedad en menci\u00f3n podr\u00eda ser multada hasta con dos mil (2000 SMLMV) salarios m\u00ednimos legales mensuales vigentes por cada cargo imputado, una vez se agote el procedimiento administrativo sancionatorio correspondiente como garant\u00eda de los derechos de defensa y contradicci\u00f3n de la investigada.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Recursos<\/strong><\/p>\n<p>Contra la decisi\u00f3n de apertura de investigaci\u00f3n y pliego de cargos no procede recurso. Se garantizar\u00e1n los principios del debido proceso y el derecho de defensa, y se precisa que el procedimiento sancionatorio iniciado se realizar\u00e1 de conformidad con lo establecido en la ley.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>________________<br \/>\nSUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-2020\/\">Noticias 2020<\/a> \/ POR PRESUNTAMENTE INCLUIR CONDICIONES ABUSIVAS PARA LA REDENCI\u00d3N DE \u201cVOUCHERS\u201d SUPERTRANSPORTE ABRE INVESTIGACI\u00d3N CONTRA AEROL\u00cdNEA FAST COLOMBIA S.A.S. (VIVA AIR)<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":15771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,108],"tags":[],"class_list":["post-15770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comun-septiembre-2020","category-comunicaciones-2020"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POR PRESUNTAMENTE INCLUIR CONDICIONES ABUSIVAS PARA LA REDENCI\u00d3N DE \u201cVOUCHERS\u201d SUPERTRANSPORTE ABRE INVESTIGACI\u00d3N CONTRA AEROL\u00cdNEA FAST COLOMBIA S.A.S. 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