{"id":15600,"date":"2020-08-25T08:39:48","date_gmt":"2020-08-25T13:39:48","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=15600"},"modified":"2020-08-25T08:41:42","modified_gmt":"2020-08-25T13:41:42","slug":"por-publicidad-enganosa-en-la-venta-de-tiquetes-aereos-con-fines-humanitarios-supertransporte-formula-pliego-de-cargos-contra-viajes-y-turismo-mundiales-s-a-s","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/por-publicidad-enganosa-en-la-venta-de-tiquetes-aereos-con-fines-humanitarios-supertransporte-formula-pliego-de-cargos-contra-viajes-y-turismo-mundiales-s-a-s\/","title":{"rendered":"Por publicidad enga\u00f1osa en la venta de tiquetes a\u00e9reos con fines humanitarios, Supertransporte formula pliego de cargos contra VIAJES Y TURISMO MUNDIALES S.A.S."},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><a title=\"Acceder a la Noticia\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/por-publicidad-enganosa-en-la-venta-de-tiquetes-aereos-con-fines-humanitarios-supertransporte-formula-pliego-de-cargos-contra-viajes-y-turismo-mundiales-s-a-s\/\"><strong>Por publicidad enga\u00f1osa en la venta de tiquetes a\u00e9reos con fines humanitarios, Supertransporte formula pliego de cargos contra VIAJES Y TURISMO MUNDIALES S.A.S.<\/strong><\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><strong>Bogot\u00e1, Agosto 25 de 2020.<\/strong><\/p>\n<ul>\n<li>La Superintendencia de Transporte inici\u00f3 investigaci\u00f3n administrativa en contra de la sociedad VIAJES Y TURISMO MUNDIALES S.A.S., por presuntamente incurrir en publicidad enga\u00f1osa, a trav\u00e9s de redes sociales como Facebook.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>La Supertransporte tambi\u00e9n investiga a la sociedad porque presuntamente no se inform\u00f3 de manera id\u00f3nea, clara y veraz al ofrecer a los usuarios un vuelo ch\u00e1rter humanitario y no habr\u00eda suministrado la informaci\u00f3n requerida por la autoridad.<\/li>\n<\/ul>\n<p><strong>(@Supertransporte).<\/strong>\u00a0La Superintendencia de Transporte, en su condici\u00f3n de autoridad de protecci\u00f3n de usuarios de transporte a\u00e9reo,\u00a0inici\u00f3 investigaci\u00f3n administrativa en contra de la agencia de viajes VIAJES Y TURISMO MUNDIALES S.A.S., por presunta publicidad enga\u00f1osa, al ofrecer tiquetes a\u00e9reos de car\u00e1cter humanitario a trav\u00e9s de las redes sociales<\/p>\n<p><strong><u>El caso concreto<\/u><\/strong><\/p>\n<p>Lo anterior, considerando que el pasado 3 de julio de 2020 se habr\u00eda realizado el siguiente anuncio:<\/p>\n<\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"232\" height=\"300\" alt=\"Imagen informativa\" title=\"Sin t\u00edtulo\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2020\/08\/Sin-titulo-232x300.png\" class=\"img-responsive wp-image-15602\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2020\/08\/Sin-titulo-200x259.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2020\/08\/Sin-titulo.png 383w\" sizes=\"(max-width: 800px) 100vw, 232px\" \/><\/span><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p>La Superintendencia procedi\u00f3 a requerir informaci\u00f3n relacionada con este anuncio en la red social Facebook, en donde se ofertaba un vuelo ch\u00e1rter humanitario Santa Marta-Bogot\u00e1, por $780.000, para conocer las condiciones de ese \u201cvuelo humanitario\u201d del 9 de julio de 2020.<\/p>\n<p><strong>Los cargos<\/strong><\/p>\n<ol>\n<li>Presunta publicidad enga\u00f1osa. Al parecer la sociedad omiti\u00f3 informaci\u00f3n relevante a los interesados para poder ser part\u00edcipes del vuelo referido, dadas las connotaciones de \u201chumanitario\u201d, as\u00ed como para tener conocimiento de otras circunstancias b\u00e1sicas y esenciales para la toma de la decisi\u00f3n de adquisici\u00f3n de tiquetes.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>No suministrar la informaci\u00f3n solicitada a trav\u00e9s de un requerimiento por parte de la Superintendencia de Transporte. Este requerimiento cobra especial relevancia, pues, su objetivo es efectuar una averiguaci\u00f3n preliminar que permita determinar el cumplimiento por parte de la agencia de viajes de las obligaciones establecidas en la Ley, con relaci\u00f3n a la protecci\u00f3n de los usuarios del sector transporte.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong><u>Posibles sanciones<\/u><\/strong><\/p>\n<p>En caso de ser encontrada responsable, la sociedad en menci\u00f3n podr\u00eda ser multada hasta con dos mil salarios m\u00ednimos legales mensuales vigentes (2.000 SMLMV) por cada cargo.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Recursos<\/u><\/strong><\/p>\n<p>Contra la decisi\u00f3n de apertura de investigaci\u00f3n y pliego de cargos no procede recurso alguno. Se garantizar\u00e1n los principios del debido proceso y el derecho de defensa y se precisa que el procedimiento sancionatorio iniciado se realizar\u00e1 de conformidad con lo establecido en la ley.<\/p>\n<p><em>\u201cla Superintendencia de Transporte est\u00e1 protegiendo los derechos de los usuarios del durante la pandemia, considerando que son la parte d\u00e9bil de la relaci\u00f3n de consumo. Es muy importante que especialmente la publicidad emitida en esta \u00e9poca sea veraz y suficiente, como lo exige la ley de protecci\u00f3n del consumidor\u201d,<\/em> asegur\u00f3 el Superintendente de Transporte, Camilo Pab\u00f3n Almanza.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p>________________<br \/>\nSUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-2020\/\">Noticias 2020<\/a> \/ Por publicidad enga\u00f1osa en la venta de tiquetes a\u00e9reos con fines humanitarios, Supertransporte formula pliego de cargos contra VIAJES Y TURISMO MUNDIALES S.A.S.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":15604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[127,108],"tags":[],"class_list":["post-15600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comun-agosto-2020","category-comunicaciones-2020"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Por publicidad enga\u00f1osa en la venta de tiquetes a\u00e9reos con fines humanitarios, Supertransporte formula pliego de cargos contra VIAJES Y TURISMO MUNDIALES S.A.S. - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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