{"id":13994,"date":"2020-03-31T15:33:34","date_gmt":"2020-03-31T20:33:34","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=13994"},"modified":"2020-08-05T17:19:17","modified_gmt":"2020-08-05T22:19:17","slug":"canales-virtuales","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/canales-virtuales\/","title":{"rendered":"Supertransporte atiende a trav\u00e9s de canales virtuales"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><strong>SUPERTRANSPORTE ATIENDE INQUIETUDES, QUEJAS, Y RECLAMOS A TRAV\u00c9S DE CANALES VIRTUALES PARA ENFRENTAR LA COYUNTURA DEL CORONAVIRUS COVID-2019<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li>Atendiendo a las medidas del Gobierno Nacional para mitigar el Coronavirus-Covid-2019, la Superintendencia de Transporte ha intensificado su atenci\u00f3n a empresarios y usuarios, a trav\u00e9s de sus canales virtuales.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>En lo que va corrido del presente a\u00f1o, la SuperTransporte ha recibido 2776 peticiones, quejas y reclamos, de las cuales, 307 corresponden a la semana del 20 al 26 de marzo.<\/li>\n<\/ul>\n<p><strong><em>\u00a0<\/em><\/strong><\/p>\n<p><strong>Bogot\u00e1 D.C., 31 de marzo de 2020<\/strong>. La Superintendencia de Transporte cuenta con canales de atenci\u00f3n al p\u00fablico, y para contrarrestar la situaci\u00f3n de coyuntura actual del Coronavirus-Covid-2019, ha intensificado su atenci\u00f3n mediante las l\u00edneas de servicio telef\u00f3nico, v\u00eda web y correo electr\u00f3nico.<\/p>\n<p>Durante la medida de aislamiento obligatorio y de acuerdo con las medidas implementadas por el Gobierno Nacional para la mitigaci\u00f3n de la pandemia, el Centro Integral de Atenci\u00f3n al Ciudadano no se encuentra prestando servicio presencial, sin embargo, sigue brindando orientaci\u00f3n a la ciudadan\u00eda a trav\u00e9s de canales virtuales, como los correos electr\u00f3nicos, <span style=\"text-decoration: underline;\"><a title=\"Correo\" href=\"mailto:atencionciudadano@supertransporte.gov.co\" target=\"_blank\" rel=\"noopener noreferrer\">atencionciudadano@supertransporte.gov.co<\/a><\/span>, y\u00a0 <span style=\"text-decoration: underline;\"><a title=\"Correo\" href=\"mailto:ventanillaunicaderadicaci\u00f3n@supertransporte.gov.co\" target=\"_blank\" rel=\"noopener noreferrer\">ventanillaunicaderadicaci\u00f3n@supertransporte.gov.co<\/a><\/span>, la p\u00e1gina web <span style=\"text-decoration: underline;\"><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\" target=\"_blank\" rel=\"noopener noreferrer\">www.supertransporte.gov.co<\/a><\/span>, en el link de preguntas frecuentes y\u00a0 donde tambi\u00e9n se pueden radicar PQRS a trav\u00e9s del formulario virtual.<\/p>\n<p>Las l\u00edneas de servicio telef\u00f3nico contin\u00faan operando en los horarios establecidos de lunes a viernes de 8:00 am a 5:00 pm jornada continua y los s\u00e1bados de 8:00 am a 12:00 m. En la l\u00ednea 018000-915615, el mayor n\u00famero de llamadas van orientadas a consultas de PQRS, contrase\u00f1a para el aplicativo VIG\u00cdA, informaci\u00f3n sobre retracto debido al COVID-19, solicitud de registros de PQRS, orientaci\u00f3n de la consola TAUX, inmovilizaciones, registro de vigilados, orientaci\u00f3n para el registro de informaci\u00f3n financiera, Siplaft, entre otros.<\/p>\n<p>Mediante el #767 Opci\u00f3n 3 o l\u00ednea \u00bfC\u00f3mo conduzco?, la SuperTransporte sigue operando los 7 d\u00edas a la semana y las 24 horas del d\u00eda, recibiendo denuncias relacionadas con actividades de los vigilados de la entidad y casos relacionados con maniobras peligrosas en nuestras v\u00edas.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Radicaciones<\/strong><\/p>\n<p>Si los empresarios y usuarios desean radicar documentos, pueden hacerlo a trav\u00e9s de los siguientes medios:<\/p>\n<ul>\n<li><span style=\"text-decoration: underline;\"><a title=\"Acceder a la p\u00e1gina\" href=\"http:\/\/vigia.supertransporte.gov.co\/VigiaSSO\/pages\/index?execution=e1s1\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/vigia.supertransporte.gov.co\/VigiaSSO\/pages\/index?execution=e1s1<\/a><\/span><\/li>\n<li>Correos electr\u00f3nicos institucionales: <a title=\"Correo\" href=\"mailto:atencionciudadano@supertransporte.gov.co\" target=\"_blank\" rel=\"noopener noreferrer\">atencionciudadano@supertransporte.gov.co<\/a>, y <span style=\"text-decoration: underline;\"><a title=\"Correo\" href=\"mailto:ventanillaunicaderadicacion@supertransporte.gov.co\" target=\"_blank\" rel=\"noopener noreferrer\">ventanillaunicaderadicacion@supertransporte.gov.co<\/a><\/span>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Cifras de PQRS<\/strong><\/p>\n<p>Durante lo corrido del 2020, se han recibido 2.776 PQRS, de los sectores a\u00e9reo, terrestre y fluvial. El 85,12% de las solicitudes son radicadas por medio electr\u00f3nico en el portal web y correo electr\u00f3nico.<\/p>\n<p>En la semana correspondiente del 20 al 26 de marzo, se recibieron 307 PQRS por los siguientes canales:<\/p>\n<\/div>\n<div class=\"table-1\">\n<table width=\"382\">\n<tbody>\n<tr>\n<td>\n<p><strong>Canal de Radicaci\u00f3n<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>PQRS<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Porcentaje<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>WEB<\/p>\n<\/td>\n<td>\n<p>205<\/p>\n<\/td>\n<td>\n<p>66,77%<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>CORREO ELECTR\u00d3NICO<\/p>\n<\/td>\n<td>\n<p>62<\/p>\n<\/td>\n<td>\n<p>20,20%<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>MENSAJER\u00cdA<\/p>\n<\/td>\n<td>\n<p>36<\/p>\n<\/td>\n<td>\n<p>11,73%<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>CALL CENTER<\/p>\n<\/td>\n<td>\n<p>4<\/p>\n<\/td>\n<td>\n<p>1,30%<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Total<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>307<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100,00%<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p><em><strong>Audio Superintendente de Transporte &#8211; Carmen Ligia Valderrama Rojas<\/strong><\/em><\/p>\n<\/div><audio src=\"http:\/\/supertransporte.gov.co\/documentos\/2020\/Marzo\/Comunicaciones_31\/Audiosuperintendente.mpeg\" controls=\"controls\"><\/audio><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p>________________<br \/>\nSUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-2020\/\">Noticias 2020<\/a> \/ Supertransporte atiende a trav\u00e9s de canales virtuales <\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":13997,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122,108],"tags":[],"class_list":["post-13994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comun-marzo-2020","category-comunicaciones-2020"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Supertransporte atiende a trav\u00e9s de canales virtuales - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/canales-virtuales\/\" \/>\n<meta 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