{"id":13878,"date":"2020-03-11T09:03:37","date_gmt":"2020-03-11T14:03:37","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=13878"},"modified":"2020-08-05T17:17:36","modified_gmt":"2020-08-05T22:17:36","slug":"cartilla-y-guia","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/cartilla-y-guia\/","title":{"rendered":"Supertransporte lanza cartilla y gu\u00eda de derechos y deberes de los usuarios"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><strong>SUPERTRANSPORTE LANZA CARTILLA Y GU\u00cdA DE DERECHOS Y DEBERES DE LOS USUARIOS DEL TRANSPORTE A\u00c9REO<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li><em>La Cartilla y la Gu\u00eda de Derechos y Deberes de los Usuarios del Transporte A\u00e9reo son producto del ejercicio de las funciones de prevenci\u00f3n y promoci\u00f3n de la SuperTransporte, y del deber de divulgar y educar a los usuarios, empresarios y dem\u00e1s personas o instituciones involucradas en la prestaci\u00f3n del servicio de transporte.<\/em><em>\u00a0<\/em><\/li>\n<\/ul>\n<ul>\n<li><em>La Cartilla y la Gu\u00eda <\/em><em>incluyen recomendaciones y datos que resultan \u00fatiles a la hora de adquirir, disfrutar, defender y prestar los servicios de transporte.<\/em><\/li>\n<\/ul>\n<p><strong>Bogot\u00e1, marzo 11 de 2020<\/strong>. La Superintendencia de Transporte, en ejercicio de sus funciones de protecci\u00f3n a los usuarios, presenta al p\u00fablico en general la Cartilla y la Gu\u00eda de Derechos y Deberes de los Usuarios del Transporte A\u00e9reo, con las que se busca construir una cultura de respeto de los derechos y deberes de los usuarios del sector transporte, as\u00ed como la promoci\u00f3n y consolidaci\u00f3n de buenas pr\u00e1cticas dentro de este mismo sector que permitan alcanzar el sue\u00f1o de tener un servicio arm\u00f3nico, s\u00f3lido y ejemplar.<\/p>\n<p>El lanzamiento de la Gu\u00eda y la Cartilla se hacen en el marco del mes del consumidor que se celebra en todo el mundo en marzo y la idea surge de la necesidad de poner a disposici\u00f3n de los usuarios y empresarios una herramienta de f\u00e1cil acceso, en la que puedan consultar de manera sencilla los derechos y deberes para una adecuada prestaci\u00f3n del servicio.<\/p>\n<p>Esta iniciativa responde a uno de los pilares de la renovaci\u00f3n de nuestra Superintendencia como lo es la vigilancia preventiva, con lo que se pretende fortalecer el conocimiento de la normatividad aplicable por parte de los diferentes actores del sector.<\/p>\n<p>Estas herramientas est\u00e1n dirigidas a los usuarios y empresas prestadoras del servicio de transporte, agencias de viajes, intermediarios y a las diferentes entidades que participan en la prestaci\u00f3n de servicios de transporte y su defensa, como las ligas y asociaciones de consumidores y las veedur\u00edas ciudadanas.<\/p>\n<p>La Cartilla incluye recomendaciones y datos que resultan \u00fatiles a la hora de adquirir, disfrutar, defender y prestar los servicios de transporte, mientras que la Gu\u00eda es un documento de lectura r\u00e1pida y consulta para aquellos usuarios que deseen orientarse a pesar de contar con un tiempo limitado, brindando un panorama amplio de la informaci\u00f3n relevante de forma rel\u00e1mpago.<\/p>\n<p>Por ejemplo, en la cartilla podr\u00e1 encontrar cu\u00e1les son los derechos de los usuarios cuando viajan con menores de edad, c\u00f3mo pueden transportar una mascota, el derecho a retractarse o desistir de la compra de un tiquete, o los deberes de la aerol\u00ednea frente a las personas por demoras en los vuelos.<\/p>\n<p>La cartilla podr\u00e1 ser consultada en el link <a href=\"https:\/\/www.flipsnack.com\/B977AE8A9F7\/carilla-servicio-de-transporte-a-reo.html\">https:\/\/www.flipsnack.com\/B977AE8A9F7\/carilla-servicio-de-transporte-a-reo.html<\/a>, y la gu\u00eda en el link <a href=\"https:\/\/www.flipsnack.com\/B977AE8A9F7\/carilla-servicio-de-transporte-a-reo.html\">https:\/\/www.flipsnack.com\/B977AE8A9F7\/carilla-servicio-de-transporte-a-reo.html<\/a><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>________________<br \/>\nSUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-enero-2019\/\">Noticias 2019<\/a> \/ Supertransporte lanza cartilla y gu\u00eda de derechos y deberes de los usuarios<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":13879,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122,108],"tags":[],"class_list":["post-13878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comun-marzo-2020","category-comunicaciones-2020"],"yoast_head":"<!-- This site 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