{"id":13703,"date":"2020-02-11T10:18:39","date_gmt":"2020-02-11T15:18:39","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=13703"},"modified":"2020-08-05T17:15:27","modified_gmt":"2020-08-05T22:15:27","slug":"cargos-rapido-tolima","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/cargos-rapido-tolima\/","title":{"rendered":"Pliego de cargos a transportes R\u00e1pido Tolima S.A."},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><strong>SUPERTRANSPORTE FORMULA PLIEGO DE CARGOS A TRANSPORTES R\u00c1PIDO TOLIMA S.A. POR PRESUNTO INCUMPLIMIENTO A LAS NORMAS DE CALIDAD, IDONEIDAD E INFORMACI\u00d3N A LOS USUARIOS<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li>Los cargos imputados se fundamentan en las quejas interpuestas por los usuarios y en dos visitas de inspecci\u00f3n realizadas a la empresa en Bogot\u00e1 e Ibagu\u00e9, en las que se evidenciaron conductas contrarias a la norma.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Los cargos imputados se refieren a falencias en las entregas de equipajes, falta de adopci\u00f3n de medidas para el transporte seguro de menores de edad, veh\u00edculos con deficiencias en condiciones de calidad e higiene, entre otras.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Bogot\u00e1, 11 de febrero de 2020. La Superintendencia de Transporte, en ejercicio de sus funciones de protecci\u00f3n a los usuarios del sector de transporte terrestre, inici\u00f3 investigaci\u00f3n y formul\u00f3 pliego de cargos contra la empresa Transportes R\u00e1pido Tolima S.A., por presuntamente incumplir las normas que ordenan la prestaci\u00f3n de un servicio de calidad; brindar informaci\u00f3n veraz y suficiente a sus usuarios y, prestar un servicio id\u00f3neo.<\/p>\n<p>La SuperTransporte, a trav\u00e9s del an\u00e1lisis de lo informado en 24 quejas formuladas por usuarios y en los hallazgos evidenciados en las dos visitas de inspecci\u00f3n practicadas a la empresa en la ciudades de Bogot\u00e1 e Ibagu\u00e9 en Tolima, pudo establecer posibles incumplimientos al Estatuto del Consumidor, que constituir\u00edan vulneraciones de los derechos de los usuarios que utilizan el servicio p\u00fablico de transporte terrestre automotor de pasajeros para trasladarse por los diferentes municipios de nuestro pa\u00eds.<\/p>\n<p>&nbsp;<\/p>\n<p>Los cargos<\/p>\n<p>Los cargos imputados fueron formulados en atenci\u00f3n a que, presuntamente, existi\u00f3 maltrato por parte del personal de la misma, falencias en la entrega del equipaje al pasajero al finalizar la prestaci\u00f3n del servicio; ascenso de pasajeros en la v\u00eda en detrimento de la expectativa de viaje, comodidad y seguridad de los usuarios; falta de adopci\u00f3n de medidas id\u00f3neas y eficaces para el transporte seguro de menores de edad; transporte de pasajeros en buses con deficientes condiciones de calidad, salubridad e higiene.<\/p>\n<p>A lo anterior, se suman fallas en la disposici\u00f3n de mecanismos y procedimientos id\u00f3neos para la atenci\u00f3n de las peticiones, quejas y reclamos que elevan los usuarios, y falencias en la disposici\u00f3n de medidas id\u00f3neas para evitar la aver\u00eda de los elementos que son enviados por los usuarios mediante encomiendas.<\/p>\n<p>Adicionalmente, se formularon los cargos con fundamento en que, presuntamente los buses adscritos a la empresa no son despachados a la hora indicada, pese a que se les inform\u00f3 a los usuarios sobre una hora de salida. As\u00ed mismo, al parecer se inform\u00f3 sobre rutas directas, cuando en realidad se hacen varias paradas en el camino; el valor del pasaje pagado en taquilla no coincide con el consignado en el tiquete.<\/p>\n<p>Presuntamente, tampoco se informa a los usuarios sobre las caracter\u00edsticas del servicio que se adquiere con el tiquete, pues en ocasiones no corresponden con la realidad; no existe coherencia y claridad de la informaci\u00f3n por parte del personal de la empresa lo que se traduce en fallas a la hora de ser transmitida a los usuarios; no se entrega el tiquete de viaje y, no se garantiza el arribo de sus pasajeros al lugar de destino inicialmente contratado.<\/p>\n<p>Por \u00faltimo, la empresa presuntamente incumpli\u00f3 con la obligaci\u00f3n de suministrar la informaci\u00f3n que hab\u00eda sido requerida en el marco de la etapa de averiguaci\u00f3n preliminar.<\/p>\n<p>&nbsp;<\/p>\n<p>Sanciones<\/p>\n<p>En caso de ser encontrada responsable, la empresa en menci\u00f3n podr\u00eda ser amonestada o multada hasta con 700 s.m.l.m.v. por cada uno de los cuatro cargos imputados.<\/p>\n<p>Se garantizar\u00e1n los derechos del debido proceso y el derecho de defensa, y se precisa que el procedimiento sancionatorio iniciado se realizar\u00e1 de conformidad con lo establecido en la ley.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>________________<br \/>\nSUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-enero-2019\/\">Noticias 2019<\/a> \/ Pliego de cargos a transportes R\u00e1pido Tolima S.A.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":13706,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[121,108],"tags":[],"class_list":["post-13703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comun-febrero-2020","category-comunicaciones-2020"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pliego de cargos a transportes R\u00e1pido Tolima S.A. - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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