{"id":13040,"date":"2019-11-12T11:25:16","date_gmt":"2019-11-12T16:25:16","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=13040"},"modified":"2019-11-12T12:11:18","modified_gmt":"2019-11-12T17:11:18","slug":"verifique-empresa-a-contratar-2","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2019\/verifique-empresa-a-contratar-2\/","title":{"rendered":"Quejas del transporte terrestre"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><strong>INCUMPLIMIENTO DE CONDICIONES Y P\u00c9RDIDA DE EQUIPAJE, PRINCIPALES QUEJAS DEL TRANSPORTE TERRESTRE<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li>Las devoluciones de dinero, el incumplimiento de condiciones contratadas como horarios, paradas, tipos de veh\u00edculo y p\u00e9rdida de equipajes, siguen siendo las principales quejas recibidas por la Superintendencia de Transporte, en lo que a servicio p\u00fablico terrestre se refiere, sobre todo en temporadas altas como el puente festivo que acaba de terminar.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Desde las terminales de transporte terrestre automotor se movilizaron 1.382.865 pasajeros en 158.651 despachos. La Terminal de Transporte de Cali fue la que m\u00e1s pasajeros moviliz\u00f3 con 129.051 y la terminal con m\u00e1s despachos fue la de Bogot\u00e1-Salitre con 14.151.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>M\u00e1s de 7.000 pasajeros utilizaron los modos acu\u00e1ticos en este puente festivo.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Bogot\u00e1 D.C., 12 de noviembre de 2019. La Superintendencia de Transporte, en el ejercicio de su\u00a0 funci\u00f3n de velar por un servicio de calidad para los usuarios del sector, recibe solicitudes y reclamos de los ciudadanos, en donde se destacan la p\u00e9rdida de equipajes y el incumplimiento de las condiciones contratadas, como las principales quejas que se presentan, sobre todo en temporadas altas como el puente que acaba de terminar.<\/p>\n<\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"841\" height=\"561\" alt=\"imagen decorativa\" title=\"imagen\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/11\/imagen-1.png\" class=\"img-responsive wp-image-13046\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/11\/imagen-1-200x133.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/11\/imagen-1-400x267.png 400w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/11\/imagen-1-600x400.png 600w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/11\/imagen-1-800x534.png 800w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/11\/imagen-1.png 841w\" sizes=\"(max-width: 800px) 100vw, 841px\" \/><\/span><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p>Se debe tener en cuenta, que los usuarios al adquirir su tiquete con las empresas de transporte terrestre tienen derecho a contar con las condiciones pactadas mediante la compra del mismo, como por ejemplo que se cumplan los horarios, paradas, tipo y condiciones del veh\u00edculo, as\u00ed como que se cumpla con las devoluciones de dinero, cuando as\u00ed corresponda.<\/p>\n<p>Desde diciembre del a\u00f1o pasado a octubre de 2019 se han presentado 3.099 PQR\u2019s sobre el servicio de transporte terrestre, de las cuales 2.048 se encuentran en averiguaci\u00f3n\u00a0 preliminar.<\/p>\n<p><strong>Terminales de Transporte<\/strong><\/p>\n<p>En este puente festivo de la Independencia de Cartagena, se reportaron desde las Terminales de Transporte Terrestre del Pa\u00eds, 1.382.865 pasajeros movilizados en 158.651 despachos . La Terminal de Transporte de Cali fue la que m\u00e1s pasajeros moviliz\u00f3 a nivel nacional con 129. 051 viajeros y la que report\u00f3 el mayor n\u00famero de despachos fue Bogot\u00e1-Salitre con 14.151 veh\u00edculos.<\/p>\n<p>Por su parte, la Terminal de Transporte de Maicao en La Guajira fue la que menos pasajeros moviliz\u00f3, con 401 personas y con 51 despachos.<\/p>\n<p>La SuperTransporte hizo presencia en 24 terminales de transporte terrestre, en las cuales a 8.742 personas se le dieron a conocer sus derechos y deberes , se realizaron 49 operativos de control al transporte, inspeccionando 343 veh\u00edculos, con el fin de revisar sus condiciones t\u00e9cnico &#8211; mec\u00e1nicas y garantizar un viaje seguro a los viajeros.<\/p>\n<p><strong>V\u00eda Bogot\u00e1-Villavicencio<\/strong><\/p>\n<p>En este segundo puente festivo de noviembre se transportaron 21.058 pasajeros, de los cuales 13.548 fueron despachados desde la Terminal de Transporte de Bogot\u00e1, y 7.510 desde la Terminal de Transporte de Villavicencio, en un total de 1.457 despachos.<\/p>\n<p>El d\u00eda en que m\u00e1s se movilizaron pasajeros fue el s\u00e1bado 9 de noviembre con 6.424 viajeros y el 10 de noviembre el d\u00eda de menor movilizaci\u00f3n con 4.314 personas.<\/p>\n<p><strong>Transporte fluvial.<\/strong><\/p>\n<p>El modo de transporte acu\u00e1tico es muy recurrente en las temporadas altas y de puentes festivos, y la SuperTransporte hizo presencia efectiva en el Embalse El Pe\u00f1ol, el Malec\u00f3n Tur\u00edstico de Quibd\u00f3 y el Lago Calima Dari\u00e9n, donde a 1.475 ciudadanos se le dieron a conocieron sus derechos, deberes y recomendaciones a la hora de tomar este tipo de transporte.<\/p>\n<p>En el Lago calima se movilizaron 1.626 pasajeros, 135 por el Malec\u00f3n de Quibd\u00f3 y 5.521 por el Embalse El Pe\u00f1ol.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"text-decoration: underline;\"><em>Audio del Superintendente (e) Wilmer Salazar<\/em><\/span><\/strong><\/p>\n<\/div><audio src=\"http:\/\/supertransporte.gov.co\/documentos\/2019\/Noviembre\/Comunicaciones_12\/Audio.mpeg\" controls=\"controls\"><\/audio><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p><span style=\"font-size: 12pt;\">________________<\/span><br \/>\n<strong><span style=\"font-size: 12pt;\">SUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/span><\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Home\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Ir a secci\u00f3n de noticias\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-enero-2019\/\">Noticias 2019<\/a> \/ Quejas del transporte terrestre<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":13043,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[96],"tags":[],"class_list":["post-13040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicaciones-2019"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quejas del transporte terrestre - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2019\/verifique-empresa-a-contratar-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta 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