{"id":12663,"date":"2019-10-03T12:14:47","date_gmt":"2019-10-03T17:14:47","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=12663"},"modified":"2019-10-03T12:14:47","modified_gmt":"2019-10-03T17:14:47","slug":"formulacion_cargos_viva_air","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2019\/formulacion_cargos_viva_air\/","title":{"rendered":"Formulaci\u00f3n de cargos a la aerol\u00ednea VIVA AIR"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><strong>SUPERTRANSPORTE FORMULA CARGOS A LA AEROL\u00cdNEA VIVA AIR POR PRESUNTO INCUMPLIMIENTO EN EL PAGO DE REEMBOLSOS A SUS USUARIOS <\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li>La Superintendencia de Transporte abri\u00f3 investigaci\u00f3n a la sociedad Fast Colombia S.A S.-Viva Air, por presuntamente no cumplir con los plazos establecidos para realizar los reembolsos de dinero a los usuarios, cuando estos han ejercido el derecho al retracto.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>La formulaci\u00f3n de cargos se fundamenta en reclamaciones elevadas por los usuarios, relacionadas con reiterados casos de demora en el reembolso del dinero a su favor, el cual debe realizarse durante los 30 d\u00edas siguientes al momento en el cual el usuario ejerce su derecho de retracto.<\/li>\n<\/ul>\n<p><strong>Bogot\u00e1, 3 de octubre de 2019<\/strong>. La Superintendencia de Transporte, en ejercicio de las funciones otorgadas por el\u00a0 Plan Nacional de Desarrollo, relacionadas con la protecci\u00f3n a los usuarios del sector de transporte a\u00e9reo, abri\u00f3 investigaci\u00f3n y formul\u00f3 pliego de cargos contra la sociedad Fast Colombia S.A.S. \u2013 Viva Air Colombia, por presuntamente incumplir las normas relacionadas con el t\u00e9rmino establecido para realizar el reembolso por parte de la aerol\u00ednea, de treinta (30) d\u00edas calendario, cuando un usuario ejerza su derecho al retracto.<\/p>\n<p><strong>Los cargos<\/strong><\/p>\n<p>La SuperTransporte llev\u00f3 a cabo el estudio de un n\u00famero elevado de reclamaciones, recibidas desde que asumi\u00f3 su nueva competencia, a partir del cual evidenci\u00f3 el presunto incumplimiento del Reglamento Aeron\u00e1utico de Colombia (RAC). Los cargos imputados fueron formulados ya que se encontr\u00f3 que Fast Colombia S.A.S. \u2013 Viva Air Colombia presuntamente est\u00e1 infringiendo los t\u00e9rminos legales establecidos en la norma, cuando se trata de la devoluci\u00f3n que le deben hacer al usuario con ocasi\u00f3n al ejercicio del derecho de retracto.<\/p>\n<p><strong>\u00a0<\/strong><strong>Sanciones<\/strong><\/p>\n<p>En caso de ser encontrada responsable, la empresa en menci\u00f3n podr\u00e1 ser multada hasta con 120 salarios m\u00ednimos legales vigentes, equivalente a $99 millones, por cada cargo imputado.<\/p>\n<p><strong>\u00a0<\/strong><strong>Recurso <\/strong><\/p>\n<p>Contra la decisi\u00f3n de apertura de investigaci\u00f3n y pliego de cargos a la sociedad Fast Colombia S.A.S.-Viva Air, no procede recurso. Se garantizar\u00e1n los principios del debido proceso y el derecho de defensa, de conformidad con lo establecido en la ley.<\/p>\n<p><strong>Pasajeros<\/strong><\/p>\n<p>Seg\u00fan la Aeron\u00e1utica Civil esta aerol\u00ednea moviliz\u00f3 un mill\u00f3n ochocientos noventa y ocho mil pasajeros entre enero y junio de 2019.<\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-size: 12pt;\">________________<\/span><br \/>\n<strong><span style=\"font-size: 12pt;\">SUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/span><\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Home\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Ir a secci\u00f3n de noticias\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-enero-2019\/\">Noticias 2019<\/a> \/ Formulaci\u00f3n de cargos a la aerol\u00ednea VIVA AIR<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":12665,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[96],"tags":[],"class_list":["post-12663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicaciones-2019"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formulaci\u00f3n de cargos a la aerol\u00ednea VIVA AIR - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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