{"id":11919,"date":"2019-06-18T15:29:26","date_gmt":"2019-06-18T20:29:26","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?p=11919"},"modified":"2019-06-18T16:13:42","modified_gmt":"2019-06-18T21:13:42","slug":"supertransporte_formula_cargos_a_redbus_y_pinbus","status":"publish","type":"post","link":"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2019\/supertransporte_formula_cargos_a_redbus_y_pinbus\/","title":{"rendered":"Supertransporte formula cargos a redbus.com y pinbus.com"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: right;\"><span style=\"color: #808080;\"><a style=\"color: #808080;\" title=\"Home\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a> \/ <a style=\"color: #808080;\" title=\"Ir a secci\u00f3n de noticias\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones\/sala-de-prensa-enero-2019\/\">Noticias junio 2019<\/a> \/ Supertransporte formula cargos<br \/>\n<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"253\" height=\"65\" title=\"Sala_prensa\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png\" alt class=\"img-responsive wp-image-10914\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa-200x51.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2019\/01\/Sala_prensa.png 253w\" sizes=\"(max-width: 800px) 100vw, 253px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: center;\"><strong>SUPERTRANSPORTE FORMULA CARGOS A REDBUS.COM Y PINBUS.COM POR INCUMPLIR NORMAS DE COMERCIALIZACI\u00d3N DE TIQUETES POR INTERNET PARA TRANSPORTE TERRESTRE<\/strong>\u00a0\u00a0<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>La Superintendencia de Transporte, bajo las pol\u00edticas de la legalidad y la transparencia, abri\u00f3 investigaci\u00f3n a las plataformas de comercio electr\u00f3nico de tiquetes para el transporte terrestre, Redbus.com y Pinbus.com, por presuntamente infringir la normatividad vigente en la materia.<\/li>\n<li>Los cargos imputados se fundamentan en presuntamente no contar con informaci\u00f3n id\u00f3nea, no informar el plazo de vigencia en las ofertas, no contar con un link en su p\u00e1gina que direccione a la autoridad competente, en este caso la SuperTransporte, y no tener informaci\u00f3n sobre el derecho de retracto, entre otros.<\/li>\n<\/ul>\n<p>Bogot\u00e1, 18 de junio de 2019. La Superintendencia de Transporte, en ejercicio de sus funciones de protecci\u00f3n a los usuarios del sector de transporte terrestre, abri\u00f3 investigaci\u00f3n y formul\u00f3 pliego de cargos contra las plataformas www.redbus.co (Ibibo Group Colombia S.A.S), y a www.pinbus.com (Digital Investment Group S.A.S), por presuntamente incumplir las disposiciones en materia de comercio electr\u00f3nico y la protecci\u00f3n de usuarios.<\/p>\n<p>La SuperTransporte llev\u00f3 a cabo una verificaci\u00f3n sobre el funcionamiento de dichas plataformas y pudo establecer posibles incumplimientos del Estatuto del Consumidor Ley 1480 de 2011, que constituir\u00edan vulneraciones de los derechos de los usuarios que utilizan el comercio electr\u00f3nico para adquirir sus tiquetes de servicio de transporte intermunicipal.<\/p>\n<p><strong>Cargos<\/strong><\/p>\n<p>Los cargos imputados fueron formulados en raz\u00f3n de que presuntamente en las p\u00e1ginas de internet de las investigadas no se encontr\u00f3 informaci\u00f3n id\u00f3nea del prestador del servicio, como la vigencia de las promociones, y no contaban con un enlace a la autoridad de protecci\u00f3n al consumidor, es decir a la Superintendencia de Transporte.\u00a0<\/p>\n<p>De otro lado, y en el caso espec\u00edfico de la p\u00e1gina Redbus.com, tambi\u00e9n fueron formulados cargos, como consecuencia de no informar acerca del derecho de retracto y no contar con un mecanismo para la radicaci\u00f3n de peticiones, quejas y reclamos.<\/p>\n<p>Finalmente, y en el caso de la p\u00e1gina Pinbus.com, tambi\u00e9n se formul\u00f3 un cargo por una presunta indebida indicaci\u00f3n p\u00fablica de precios.<\/p>\n<p><strong>Sanciones<\/strong><\/p>\n<p>En caso de ser encontradas responsables, las empresas en menci\u00f3n podr\u00edan ser amonestadas o multadas hasta con 700 smmlv por cada cargo imputado.<\/p>\n<p>&nbsp;<\/p>\n<p>PIBUS: <em><span style=\"text-decoration: underline;\"><a title=\"Descargar resoluci\u00f3n\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2019\/Junio\/Comunicaciones_18\/PIBUS.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Descargar resoluci\u00f3n 1403 de 29 Abril 2019<\/a><\/span><\/em>. Por la cual se abre una investigaci\u00f3n administrativa mediante la formulaci\u00f3n de pliego de cargos.\u00a0<\/p>\n<p>REDBUS: <em><span style=\"text-decoration: underline;\"><a title=\"Descargar resoluci\u00f3n\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2019\/Junio\/Comunicaciones_18\/REDBUS.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Descargar resoluci\u00f3n 1404 de 29 Abril 2019<\/a><\/span><\/em>. Por la cual se abre una investigaci\u00f3n administrativa mediante la formulaci\u00f3n de pliego de cargos.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-size: 12pt;\">________________<\/span><br \/>\n<strong><span style=\"font-size: 12pt;\">SUPERINTENDENCIA DE TRANSPORTE<br \/>\nOficina de Comunicaciones y Prensa<br \/>\n@Supertransporte<\/span><\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":11924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[96],"tags":[],"class_list":["post-11919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicaciones-2019"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Supertransporte formula cargos a redbus.com y pinbus.com - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2019\/supertransporte_formula_cargos_a_redbus_y_pinbus\/\" \/>\n<meta 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