﻿{"id":31050,"date":"2025-12-28T20:28:44","date_gmt":"2025-12-29T01:28:44","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?page_id=31050"},"modified":"2026-01-23T15:18:01","modified_gmt":"2026-01-23T20:18:01","slug":"atencion-y-servicio-a-las-ciudadania","status":"publish","type":"page","link":"https:\/\/www.supertransporte.gov.co\/index.php\/atencion-y-servicio-a-las-ciudadania\/","title":{"rendered":"Atenci\u00f3n y Servicio a las ciudadan\u00eda"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:5vw;--awb-padding-bottom:0px;--awb-padding-left:5vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(81,81,80,0);border-color:rgba(81,81,80,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #004884; font-size: 14px;\"><a style=\"color: #004884;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\"><span style=\"text-decoration: underline;\">Inicio<\/span><\/a> \/ Atenci\u00f3n y servicios a la ciudadan\u00eda \/ <strong>Atenci\u00f3n y Servicio a las ciudadan\u00eda<\/strong><\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h1>Atenci\u00f3n y Servicio a las ciudadan\u00edas<\/h1>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:0px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:5vw;--awb-padding-left:5vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p><span data-teams=\"true\">En este espacio, la Superintendencia de Transporte pone a disposici\u00f3n de la ciudadan\u00eda sus canales de atenci\u00f3n para realizar consultas, reclamos, denuncias y solicitudes de informaci\u00f3n. Nuestro compromiso es entregar una atenci\u00f3n oportuna, clara y respetuosa, orientada a proteger los derechos de las personas usuarias y mejorar continuamente la calidad del servicio.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:5vw;--awb-padding-left:5vw;--awb-background-color:#f5f5f5;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h2>\u00a0<\/h2>\n<h2><strong><img decoding=\"async\" class=\" wp-image-31103 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/12\/Contactenos00.png\" alt=\"Contactenos\" width=\"60\" height=\"60\" \/>Cont\u00e1ctenos<\/strong><\/h2>\n<p>Este espacio est\u00e1 disponible para que las ciudadan\u00edas puedan realizar consultas, solicitar informaci\u00f3n, presentar sugerencias u observaciones..<\/p>\n<ul>\n<li style=\"text-align: left;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/febrero\/Atencionciudadano_25\/CARTA-DE-TRATO-DIGNO-A-LA-CIUDADANIA-DE-LA-SUPERINTENDENCIA-DE-TRANSPORTE.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Canales de atenci\u00f3n y sedes<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.google.com\/maps\/d\/u\/0\/viewer?mid=1B3qphSoUu4IpdH-IDkcI2KVGEGv0odbf&amp;ll=6.407508545224948%2C-75.09577180000002&amp;z=6\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Presencia regional<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/chat-financiera\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Chat virtual direcci\u00f3n financiera<\/span><\/a><\/li>\n<li><a title=\"Ingrese aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/centro-de-conciliacion\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Centro de conciliaci\u00f3n<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2>\u00a0<\/h2>\n<h2><strong><img decoding=\"async\" class=\"size-full wp-image-31104 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/12\/NotificacionesyConsultas00.png\" alt=\"Notificaciones y consultas\" width=\"60\" height=\"60\" \/>Notificaciones y Consultas<\/strong><\/h2>\n<p>Este espacio permite a las ciudadan\u00edas acceder, consultar y gestionar notificaciones electr\u00f3nicas, as\u00ed como revisar distintos actos administrativos y procesos asociados<\/p>\n<ul>\n<li style=\"text-align: left;\"><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/notificaciones\/\"><span style=\"text-decoration: underline;\">Consultar notificaciones<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/notificaciones-electronicas\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Autorizar el env\u00edo de notificaciones electr\u00f3nicas<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/resoluciones-de-caracter-particular\/\"><span style=\"text-decoration: underline;\">Resoluciones de car\u00e1cter particular<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/procesos-verbales-2021\/\"><span style=\"text-decoration: underline;\">Procesos verbales<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/cobro-coactivo\/\"><span style=\"text-decoration: underline;\">Cobro coactivo<\/span><\/a><\/li>\n<li><a title=\"Ingrese aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/notificaciones-de-control-interno-disciplinario\/\"><span style=\"text-decoration: underline;\">Notificaciones de control interno disciplinario<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:5vw;--awb-padding-left:5vw;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><h2>\u00a0<\/h2>\n<h2><strong><img decoding=\"async\" class=\"size-full wp-image-31105 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/12\/Presentaunaquejaodenuncia00.png\" alt=\"Presenta una queja\" width=\"60\" height=\"60\" \/>Presenta una queja o denuncia<\/strong><\/h2>\n<p>Registra aqu\u00ed tu queja o denuncia para su revisi\u00f3n y seguimiento.<\/p>\n<ul>\n<li style=\"text-align: left;\"><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/sgdea.supertransporte.gov.co\/ST.Correspondencia.Web\/PQRSD\/RadicadoMisional\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Radica o consulta PQRSD<\/span><\/a><\/li>\n<li><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/atencion-al-ciudadano\/queja-por-presuntos-actos-de-corrupcion\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Queja por actos de corrupci\u00f3n<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><h2>\u00a0<\/h2>\n<h2><strong><img decoding=\"async\" class=\"size-full wp-image-31106 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/12\/Documentosdeinteres00.png\" alt=\"documentos de interes\" width=\"60\" height=\"60\" \/>Documentos de inter\u00e9s<\/strong><\/h2>\n<p>Documentaci\u00f3n relevante destinada a orientar, informar y facilitar el acceso de las personas a tr\u00e1mites, derechos, deberes y servicios de inter\u00e9s p\u00fablico.<\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/febrero\/Atencionciudadano_25\/CARTA-DE-TRATO-DIGNO-A-LA-CIUDADANIA-DE-LA-SUPERINTENDENCIA-DE-TRANSPORTE.pdf%20\" target=\"_blank\" rel=\"noopener\">Carta de trato digno<\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/agosto\/RelacionamientoC_22\/Catalogo_de_derechos_y_deberes.pdf%20\" target=\"_blank\" rel=\"noopener\">Cat\u00e1logo de derechos y deberes<\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/junio\/AtencionCiudadano_20\/Caracterizacion_2025.pdf%20\" target=\"_blank\" rel=\"noopener\">Caracterizaci\u00f3n de ciudadan\u00eda y grupos de valor<\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/noviembre\/AtencionCiudadano_27\/1\/Politica_de_relacionamiento_con_el_ciudadano.pdf%20\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de relacionamiento con la ciudadan\u00eda<\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/noviembre\/AtencionCiudadano_27\/Politica_de_participacion_ciudadana.pdf%20\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de participaci\u00f3n ciudadana<\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/agosto\/RelacionamientoC_22\/Protocolo_de_relacionamiento_con_el_ciudadano.pdf%20\" target=\"_blank\" rel=\"noopener\">Protocolo de relacionamiento con el ciudadano<\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/transparencia-planeacion-presupuesto-e-informes\/informes-de-peticiones-quejas-reclamos-y-sugerencias\/%20\" target=\"_blank\" rel=\"noopener\">Informes de gesti\u00f3n de PQRSDF<\/a><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:5vw;--awb-padding-left:5vw;--awb-background-color:#f5f5f5;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:#da723f;--awb-border-style:solid;--awb-border-radius:0px 0px 5% 5%;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><h2>\u00a0<\/h2>\n<h2><span style=\"text-decoration: underline;\"><a title=\"Ingresa aqu\u00ed\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/servicios_y_tramites\/\"><strong><img decoding=\"async\" class=\"size-full wp-image-31107 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/12\/Tramitesyservicios00.png\" alt=\"tramites y servicios\" width=\"60\" height=\"60\" \/>Tr\u00e1mites y servicios<\/strong><\/a><\/span><\/h2>\n<p>En este espacio las ciudadan\u00edas pueden acceder a los tr\u00e1mites y servicios que ofrece la entidad, conocer sus requisitos, plazos y realizar gestiones de manera oportuna.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start 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