﻿{"id":29810,"date":"2025-07-01T22:06:27","date_gmt":"2025-07-02T03:06:27","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?page_id=29810"},"modified":"2025-07-01T22:06:27","modified_gmt":"2025-07-02T03:06:27","slug":"estrategia-de-servicio-a-las-ciudadanias-2025","status":"publish","type":"page","link":"https:\/\/www.supertransporte.gov.co\/index.php\/estrategia-de-servicio-a-las-ciudadanias-2025\/","title":{"rendered":"Estrategia de servicio a las ciudadan\u00edas 2025"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-color:#ffffff;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #004884; font-size: 14px;\"><a style=\"color: #004884;\" title=\"Home\" href=\"https:\/\/www.supertransporte.gov.co\/\"><span style=\"text-decoration: underline;\">Inicio<\/span><\/a> \/ <span style=\"text-decoration: underline;\"><a style=\"color: #004884;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/transparencia-y-acceso-a-la-informacion-publica\/\">Transparencia y Acceso a la Informaci\u00f3n<\/a><\/span> \/ <span style=\"text-decoration: underline;\"><a style=\"color: #004884;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/transparencia-planeacion-presupuesto-e-informes\/\">Planeaci\u00f3n, Presupuesto e Informes<\/a><\/span> \/ <strong>Estrategia de servicio a las ciudadan\u00edas 2025<\/strong><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_4_5 4_5 fusion-four-fifth fusion-column-first\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-color:#ffffff;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h1>Estrategia de servicio a las ciudadan\u00edas 2025<\/h1>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\">La Estrategia de Servicio a la Ciudadan\u00eda es un instrumento fundamental para el fortalecimiento del relacionamiento entre la Superintendencia de Transporte y la ciudadan\u00eda. En este espacio encontrar\u00e1 informaci\u00f3n detallada sobre las acciones institucionales orientadas a garantizar un servicio oportuno, accesible, transparente, incluyente y de calidad. Esta estrategia est\u00e1 alineada con el Modelo Integrado de Planeaci\u00f3n y Gesti\u00f3n (MIPG), y contribuye a generar valor p\u00fablico a trav\u00e9s del ejercicio de los derechos ciudadanos y el cumplimiento de los fines esenciales del Estado.<b><\/p>\n<p><\/b><\/div>\n<div class=\"x_elementToProof\"><b>2025:<\/b><\/div>\n<ul data-editing-info=\"\">\n<li><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/julio\/Planeacion_01\/2\/Estrategia_servicio_a_las_ciudadanias_2025.xlsx\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Estrategia servicio a las ciudadan\u00edas 2025<\/span><\/a><\/li>\n<\/ul>\n<div class=\"x_elementToProof\" aria-hidden=\"true\">\u00a0<\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>Canales de atenci\u00f3n<br \/>\n<\/b><\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>\u2013 Presencial:<\/b><br \/>\nDiagonal 25 G # 95 A \u2013 85 Bogot\u00e1 D.C. \u2013 Colombia.<br \/>\nCentro Integral de Atenci\u00f3n al Ciudadano: Torre 3 \u2013 piso 1<br \/>\nHorario de atenci\u00f3n de lunes a viernes de 7:00 a.m. \u2013 4:00 p.m.<br \/>\nSede administrativa: Torre 3 \u2013 piso 4.<\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-L\u00edneas de servicio telef\u00f3nico<\/b><br \/>\n018000 915 615 Horario de atenci\u00f3n de lunes a viernes de 8:00 a.m. \u2013 5:00 p.m., s\u00e1bados de 8:00 a.m-12:00 p.m.<br \/>\n(+ 57) 601 3526700 Sede Administrativa \u2013 Horario de atenci\u00f3n de lunes a viernes de 8:00 a.m. \u2013 5:00 p.m.<\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-L\u00ednea Anticorrupci\u00f3n<\/b><br \/>\n018000 915 615 Opci\u00f3n 5<\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-\u00bfC\u00f3mo conduzco?<\/b><br \/>\n#767 Opci\u00f3n 3. Horario: 24\/7<\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-Chat virtual<\/b><br \/>\nlunes a viernes de 8:00 a.m. \u2013 5:00 p.m.<br \/>\n<u><a id=\"OWAa2320655-7019-cbd4-33d5-e0e9eb064312\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/tawk.to\/chat\/57ebcf111fd15618f0ceacfc\/default. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Ftawk.to%2Fchat%2F57ebcf111fd15618f0ceacfc%2Fdefault&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227784811%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2n%2Bx9yBSn6jYlf1kVXv%2Bfxh16Uo1j4ai6TmQNye8fCU%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Clic aqu\u00ed para acceder al chat virtual<\/a><\/u><\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-Virtual:<\/b><br \/>\n<b>Correo notificaciones jur\u00eddicas:<\/b><br \/>\n<u>notificajuridica@supertransporte.gov.co<\/u><\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-Sitio Web:<\/b><br \/>\n<u><a id=\"OWAae5d726a-6cdd-b977-2d45-e0650be89fad\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/www.supertransporte.gov.co\/index.php\/participa\/. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.supertransporte.gov.co%2Findex.php%2Fparticipa%2F&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227809721%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=yE2X%2FCvvoSzMAN5jCIwE5SyLUTvR9NmDigueVWIwRAc%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">https:\/\/www.supertransporte.gov.co\/index.php\/participa\/<\/a><\/u><br \/>\n<u><a id=\"OWAa52df607-761c-10b7-aba2-45ad1752ea47\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/www.supertransporte.gov.co\/index.php\/regionales\/. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.supertransporte.gov.co%2Findex.php%2Fregionales%2F&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227824523%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=cd0LxvW3FCywonmRv47ub850SF%2FV91FZwc4EGjYTvsE%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Click aqu\u00ed para ver Regionales de la Superintendencia de Transporte<\/a><\/u><\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-Redes sociales<\/b><br \/>\n<u><a id=\"OWA192ce8dd-01f0-8a62-07f6-821ead93de4c\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/www.instagram.com\/supertransporte_oficial\/. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.instagram.com%2Fsupertransporte_oficial%2F&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227840312%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UvYcERXgnafuAPxTr99iClXYmY51hLtpHkD2qeTd4bM%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Instagram<\/a><\/u><br \/>\n<u><a id=\"OWAfc2efb87-614c-8358-1802-37ae6bf87600\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/www.linkedin.com\/company\/supertransporte. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupertransporte&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227855873%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1QyCURPaxbcV%2FYWqaKfoGHfwQjp31DUVn%2F2veFgsCQ4%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Likedin<\/a><\/u><br \/>\n<u><a id=\"OWAbed8b252-7731-75c1-5b2f-59714663296d\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/www.flickr.com\/photos\/193210255@N04\/albums. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.flickr.com%2Fphotos%2F193210255%40N04%2Falbums&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227875390%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ZAoAAwoVQIBVE%2FCUtdMjlcVNNxx%2B2uDkiW7SF5olnF0%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Flickr<\/a><\/u><\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\"><b>-Cuentas para interactuar, recibir y responder peticiones, quejas, reclamos, denuncias y sugerencias:<\/b><br \/>\n<u><a id=\"OWA7ebbea9e-acff-7920-a8a7-a68b7fa41ad0\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/twitter.com\/supertransporte. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Ftwitter.com%2Fsupertransporte&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227895209%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=GTjgA1cSt90j%2BnjMlm017rx5louwtYex3CNy5bxb5VA%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Twitter<\/a><\/u><br \/>\n<u><a id=\"OWA1751b8c0-3aac-8c92-74c5-d4e3b634e5c6\" class=\"x_OWAAutoLink\" title=\"Direcci\u00f3n URL original: https:\/\/es-la.facebook.com\/Supertransporte\/. Haga clic o pulse si conf\u00eda en este v\u00ednculo.\" href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fes-la.facebook.com%2FSupertransporte%2F&data=05%7C02%7Cadrianacifuentes%40supertransporte.gov.co%7Cf990d557533c49f0b7dd08ddb8e88066%7C02f338c25dfa4ce99ed12e6f5524cc75%7C0%7C0%7C638870031227916479%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=QhKJUw6xPPMY4rDSJ3cmRnTGvdydGEFBmopyU4d7tS8%3D&reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">Facebook<\/a><\/u><\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29810","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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