﻿{"id":19131,"date":"2021-08-23T09:35:37","date_gmt":"2021-08-23T14:35:37","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?page_id=19131"},"modified":"2025-12-31T15:34:15","modified_gmt":"2025-12-31T20:34:15","slug":"consulta-ciudadana","status":"publish","type":"page","link":"https:\/\/www.supertransporte.gov.co\/index.php\/consulta-ciudadana\/","title":{"rendered":"Consulta ciudadana"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-color:#ffffff;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:8vw;--awb-padding-bottom:0px;--awb-padding-left:8vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(81,81,80,0);border-color:rgba(81,81,80,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #004884; font-size: 14px;\"><span style=\"text-decoration: underline;\"><a style=\"color: #004884; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a><\/span> \/ <span style=\"text-decoration: underline;\"><a style=\"color: #004884; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/participa\/\">Participa<\/a><\/span> \/ <strong>Participaci\u00f3n y consulta ciudadana de proyectos, normas, pol\u00edticas o programas<\/strong><\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:8vw;--awb-padding-bottom:0px;--awb-padding-left:8vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_4_5 4_5 fusion-four-fifth fusion-column-first\" style=\"--awb-bg-color:#8ebf21;--awb-bg-color-hover:#8ebf21;--awb-bg-size:cover;width:79.2%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><p><img decoding=\"async\" class=\"size-full wp-image-18834 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/10\/diseno-web-14.png\" alt=\"\" width=\"176\" height=\"120\" \/><span style=\"text-decoration: underline; color: #ffffff; font-size: 28px;\"><strong>Consulta ciudadana<\/strong><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>La<strong> Consulta ciudadana <\/strong>es un mecanismo de participaci\u00f3n que busca conocer las opiniones, sugerencias o propuestas, comentarios y aportes de los usuarios, ciudadanos y grupos de inter\u00e9s con respecto a los proyectos, normas, pol\u00edticas, programas o tr\u00e1mites adelantados por la entidad antes de la formulaci\u00f3n de los mismos o la toma de decisiones. Este mecanismo, sirve para priorizar problem\u00e1ticas o temas en rendici\u00f3n de cuentas, seleccionar o evaluar programas, obras o proyectos de inversi\u00f3n en cualquier momento del ciclo de la gesti\u00f3n p\u00fablica y para la mejora de tr\u00e1mites y disposiciones legales.<\/p>\n<p>Para la Superintendencia de Transporte es importante conocer sus opiniones, sugerencias, propuestas, comentarios y aportes con respecto a planes, normas, gu\u00edas o tr\u00e1mites, entre otros, y as\u00ed poder incorporar las propuestas ciudadanas a que haya lugar<\/p>\n<p>Cumplimos con la publicaci\u00f3n de los planes seg\u00fan el Decreto 612 de 2018, cons\u00faltelos en el siguiente link de acceso:<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina \" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/plan-de-accion-institucional\/\" target=\"_blank\" rel=\"noopener\">PLAN DE ACCI\u00d3N INSTITUCIONAL<\/a><\/span><\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p><strong>PROGRAMA DE TRANSPARENCIA Y \u00c9TICA P\u00daBLICA\u00a0 2026<\/strong><\/p>\n<p>Te invitamos a participar en la\u00a0Consulta Ciudadana\u00a0del\u00a0<em>Programa de Transparencia y \u00c9tica P\u00fablica 2026<\/em>.<\/p>\n<p>Queremos conocer tus opiniones, sugerencias y aportes para fortalecer la gesti\u00f3n p\u00fablica con integridad y transparencia.<\/p>\n<p>Env\u00edanos tus comentarios al correo:\u00a0<a href=\"mailto:jefaturaplaneacion@supertransporte.gov.co\">jefaturaplaneacion@supertransporte.gov.co<\/a>\u00a0con el asunto: \u201cConsulta ciudadana PTEP 2026\u201d<\/p>\n<p>\ud83d\udcc5\u00a0<strong>Plazo para participar:<\/strong>\u00a0Desde el d\u00eda 02 de enero, hasta el 17 de enero del 2026<\/p>\n<ul>\n<li><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/diciembre\/Planeacion_31\/Programa_de_Transparencia_y_Etica_Publica_2026.pdf\" target=\"_blank\" rel=\"noopener\"><u>Programa de transparencia y \u00e9tica p\u00fablica 2026<\/u><\/a><\/li>\n<li><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/diciembre\/Planeacion_31\/Anexo_Programa_de_Transparencia_y_Etica_Publica_2026_V1.xlsx\" target=\"_blank\" rel=\"noopener\"><u>Anexo Programa de Transparencia y \u00c9tica P\u00fablica 2026 Comp. Program\u00e1tico<\/u><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong>ESTRATEGIA DE PARTICIPACI\u00d3N CIUDADANA \u00a02026<\/strong><\/p>\n<p>Te invitamos a participar en la\u00a0Consulta Ciudadana\u00a0de la <em>Estrategia del Plan de Participaci\u00f3n Ciudadana 2026<\/em>.<\/p>\n<p>Queremos conocer tus opiniones, sugerencias y aportes para fortalecer la gesti\u00f3n p\u00fablica con integridad y transparencia.<\/p>\n<p>Env\u00edanos tus comentarios al correo:\u00a0<a href=\"mailto:jefaturaplaneacion@supertransporte.gov.co\">jefaturaplaneacion@supertransporte.gov.co<\/a>\u00a0con el asunto: \u201cConsulta ciudadana PPC 2026\u201d<\/p>\n<p>\ud83d\udcc5\u00a0<strong>Plazo para participar:<\/strong>\u00a0Desde el d\u00eda 02 de enero, hasta el 17 de enero del 2026<\/p>\n<p><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/diciembre\/Planeacion_31\/Estrategia_de_participacion_ciudadana_2026.xlsx\" target=\"_blank\" rel=\"noopener\"><u>Estrategia de participaci\u00f3n ciudadana 2026<\/u><\/a><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><hr \/>\n<h2>\u00a0<\/h2>\n<h2><strong>Proyecto de documento informativo \u201cInformaci\u00f3n M\u00ednima \u2013 Gu\u00eda para informar a los usuarios del sector transporte\u201d<\/strong><\/h2>\n<p>La Delegatura para la Protecci\u00f3n de Usuarios a trav\u00e9s de la Direcciones de Prevenci\u00f3n y Promoci\u00f3n, dise\u00f1\u00f3 el documento <em>\u201cInformaci\u00f3n M\u00ednima \u2013 Gu\u00eda para informar a los usuarios del sector transporte\u201d<\/em>, una herramienta que tiene el prop\u00f3sito de brindar una visi\u00f3n detallada de la obligaci\u00f3n de brindar informaci\u00f3n por parte del personal de atenci\u00f3n al cliente de las empresas de transporte.<\/p>\n<p>Este documento permanecer\u00e1 publicado en la p\u00e1gina web de la entidad desde el <strong>30 de septiembre y hasta el pr\u00f3ximo 11 de octubre de 2024<\/strong>, con el fin de que los usuarios, empresarios, colectivos ciudadanos y el p\u00fablico en general conozca el documento y haga comentarios, recomendaciones y sugerencias que nos permitan nutrir este documento.<\/p>\n<p>Los comentarios, sugerencias y recomendaciones deber\u00e1n ser enviado al correo electr\u00f3nico <a href=\"mailto:dppau@supertransporte.gov.co\">dppau@supertransporte.gov.co<\/a>, bajo el asunto \u00ab<em> Gu\u00eda para Informar al Usuario<\/em>\u00ab.<\/p>\n<p>De otro lado, nos permitimos compartir el siguiente enlace, para que nos permitan conocer su opini\u00f3n sobre la claridad del proyecto:<\/p>\n<p><a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=wjjzAvpd6Uye0S5vVSTMdbAArZsV-nhLgDS7tjcs4CxUM1pFWE9GQUkzNExIT1hGUjNZU1RZNDVDVi4u\">https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=wjjzAvpd6Uye0S5vVSTMdbAArZsV-nhLgDS7tjcs4CxUM1pFWE9GQUkzNExIT1hGUjNZU1RZNDVDVi4u<\/a><\/p>\n<p>De antemano agradecemos su participaci\u00f3n en el proceso de construcci\u00f3n de esta herramienta y esperamos que este material cumpla sus expectativas.<\/p>\n<p>Documento:\u00a0<strong><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Septiembre\/AtencionCiudadano_30\/1\/Guia_Informacion_Minima.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Informaci\u00f3n M\u00ednima \u2013 Gu\u00eda para informar a los usuarios del sector transporte<\/span> <\/a><br \/>\n<\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:5px;--awb-padding-right:5px;--awb-padding-bottom:5px;--awb-padding-left:5px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-color:rgba(191,191,191,0);--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"150\" height=\"150\" alt=\"Normas icono\" title=\"normas\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/normas-150x150.png\" class=\"img-responsive wp-image-25634\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/normas-200x200.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/normas-400x400.png 400w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/normas.png 435w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 150px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-6\"><h2 style=\"text-align: center;\"><strong>Normas<\/strong><\/h2>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/participacion-ciudadana\/%20\">Proyectos normativos<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/transparencia-normatividad\/\">Secci\u00f3n normativa<\/a><\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:5px;--awb-padding-right:5px;--awb-padding-bottom:5px;--awb-padding-left:5px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-color:rgba(191,191,191,0.01);--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"150\" height=\"150\" alt=\"caja de herramientas icono\" title=\"caja de herramientas\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/caja-de-herramientas-1-150x150.png\" class=\"img-responsive wp-image-25633\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/caja-de-herramientas-1-200x200.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/caja-de-herramientas-1-400x400.png 400w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/caja-de-herramientas-1.png 435w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 150px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-7\"><h2 style=\"text-align: center;\"><strong>Caja de herramientas<\/strong><\/h2>\n<p><a title=\"Descargue documento\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Diciembre\/AtencionCiudadano_18\/Informe_de_priorizacion_de_atencion_de_personas_en_condicion_de_discapacidad_en_los_puntos_de_atencion_de_la_entidad.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Informe de priorizaci\u00f3n de atenci\u00f3n a personas en condici\u00f3n de discapacidad<\/span><\/a><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/informes-de-gestion-evaluacion-y-auditoria\/\">Informes de Gesti\u00f3n Evaluaci\u00f3n y Auditoria<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/plan-institucional-de-gestion-ambiental\/\">Plan Institucional de Gesti\u00f3n Ambiental \u2013 PIGA<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/informes-de-gestion\/ \">Informes de Gesti\u00f3n\u00a0<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/comunicaciones-2020\/primer-boletin-de-gestion-de-pqrds\/ \">Primer bolet\u00edn de gesti\u00f3n de PQRD\u00b4S\u00a0<\/a><\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:5px;--awb-padding-right:5px;--awb-padding-bottom:5px;--awb-padding-left:5px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-color:rgba(191,191,191,0);--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"150\" height=\"150\" alt=\"tramites icono\" title=\"tr\u00e1mites\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/tramites-150x150.png\" class=\"img-responsive wp-image-25635\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/tramites-200x200.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/tramites-400x400.png 400w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/09\/tramites.png 435w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 150px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-8\"><h2 style=\"text-align: center;\"><strong>Tr\u00e1mites<\/strong><\/h2>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/proyectos-de-inversion-2023\/\">Gu\u00eda para la racionalizaci\u00f3n de tr\u00e1mites\u00a0<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/daruma.supertransporte.gov.co\/app.php\/staff\/document\/viewPublic\/index\/301\">Caracterizaci\u00f3n de Ciudadan\u00eda y Grupos de Valor<\/a><\/span><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><span style=\"text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/daruma.supertransporte.gov.co\/app.php\/staff\/document\/viewPublic\/index\/299\">Gesti\u00f3n De Peticiones, Quejas, Reclamos, Sugerencias, Denuncias y Felicitaciones<\/a><\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:40px;margin-bottom:30px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-19131","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consulta ciudadana - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/consulta-ciudadana\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta 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