﻿{"id":11719,"date":"2019-05-25T15:25:27","date_gmt":"2019-05-25T20:25:27","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?page_id=11719"},"modified":"2026-03-24T10:24:25","modified_gmt":"2026-03-24T15:24:25","slug":"delegada-para-la-proteccion-de-usuarios","status":"publish","type":"page","link":"https:\/\/www.supertransporte.gov.co\/index.php\/delegada-para-la-proteccion-de-usuarios\/","title":{"rendered":"Delegada para la Protecci\u00f3n de Usuarios"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:8vw;--awb-padding-bottom:0px;--awb-padding-left:8vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:rgba(255,255,255,0);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-border-color:#ffffff;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:3px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #004884; font-size: 14px;\"><span style=\"text-decoration: underline;\"><a style=\"color: #004884; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a><\/span> \/ <strong>Delegatura para la protecci\u00f3n de usuarios del sector transporte<\/strong><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-repeat:repeat-x;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:rgba(255,255,255,0);--awb-background-image:url(&quot;https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/03\/proteccion-a-usuarios-3.jpg&quot;);--awb-background-size:;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-three-fifth fusion-column-first\" style=\"--awb-padding-left:7em;--awb-bg-size:cover;width:60%;width:calc(60% - ( ( 4% ) * 0.6 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:100px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h1><span style=\"color: #ffffff;\">Delegatura para la <br \/>\nprotecci\u00f3n de usuarios<\/span><\/h1>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_5 2_5 fusion-two-fifth fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;width:40%;width:calc(40% - ( ( 4% ) * 0.4 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:8vw;--awb-padding-bottom:0px;--awb-padding-left:8vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-tabs fusion-tabs-1 classic nav-not-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:#ffffff;--awb-background-color:#ffffff;--awb-border-color:#ffffff;--awb-active-border-color:rgba(65,142,109,0);\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-f3d040e87f6cfb93f25\" aria-selected=\"true\" id=\"fusion-tab-acercadeladelegatura\" href=\"#tab-f3d040e87f6cfb93f25\"><h4 class=\"fusion-tab-heading\">Acerca de la Delegatura<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-930e87f414acb9fe3df\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-boletines\" href=\"#tab-930e87f414acb9fe3df\"><h4 class=\"fusion-tab-heading\">Boletines<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4cbe1770de8aa25c211\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-recomendaciones\" href=\"#tab-4cbe1770de8aa25c211\"><h4 class=\"fusion-tab-heading\">Recomendaciones<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-2e6b07c799713178e09\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-eventos2026\" href=\"#tab-2e6b07c799713178e09\"><h4 class=\"fusion-tab-heading\">Eventos 2026<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-f3d040e87f6cfb93f25\" aria-selected=\"true\" id=\"mobile-fusion-tab-acercadeladelegatura\" href=\"#tab-f3d040e87f6cfb93f25\"><h4 class=\"fusion-tab-heading\">Acerca de la Delegatura<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-acercadeladelegatura\" id=\"tab-f3d040e87f6cfb93f25\">\n<div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-8 col-sm-12\">\n<h3><span style=\"font-size: 24px;\">Acerca de la delegatura<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>\u00c1rea misional de la Superintendencia de Transporte encargada de inspeccionar, vigilar y controlar el cumplimiento de las normas relativas a la protecci\u00f3n del usuario del sector transporte. Los sujetos protegidos por esta Delegatura, son todos los usuarios que hagan uso del servicio de transporte a\u00e9reo, acu\u00e1tico y terrestre (Incluidos los servicios que prestan los organismos de apoyo al tr\u00e1nsito).<\/p>\n<p>Se protege todo aquello que est\u00e9 relacionado con la informaci\u00f3n, publicidad, promociones y ofertas anunciadas al usuario, el incumplimiento de horarios e itinerarios, la indebida prestaci\u00f3n del servicio de transporte y todos aquellos aspectos relacionados con la comercializaci\u00f3n y ejecuci\u00f3n del servicio que desea adquirir el usuario.<\/p>\n<p>Recuerde que podr\u00e1 presentar la queja por cualquiera de los canales destinados para ello, con el fin de que esta entidad verifique si la empresa transportadora o intermediario ha incumplido con las normas relacionadas con los derechos de los usuarios del transporte a\u00e9reo. Esto busca la protecci\u00f3n del inter\u00e9s general y est\u00e1 orientado al ejercicio de la facultad sancionatoria de la Superintendencia. Por esta v\u00eda no se determina el inter\u00e9s particular y concreto, por ejemplo, en materia de devoluciones o reembolsos de dinero.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-size: 24px;\">L\u00edderes<\/span><\/h2>\n<h2><span style=\"color: #008e65; font-size: 18px;\">Despacho<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-8 col-sm-12\">\n<h4><img decoding=\"async\" class=\"wp-image-21890 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/10\/VERONICA_VANESA_MARTINEZ_TOBON.png\" alt=\"Imagen Delegado\" width=\"69\" height=\"69\" \/><\/h4>\n<h4>Ver\u00f3nica Vanesa Mart\u00ednez Tob\u00f3n<\/h4>\n<p><span data-teams=\"true\">Delegada para la protecci\u00f3n de usuarios del sector transporte.\u00a0<\/span><\/p>\n<p>Profesional en Derecho con especializaci\u00f3n en Gesti\u00f3n P\u00fablica y Maestr\u00eda en Planeaci\u00f3n Territorial y Din\u00e1micas de Poblaciones, con m\u00e1s de 22 a\u00f1os de experiencia en el sector p\u00fablico y privado en Colombia. Ha ejercido cargos directivos y de coordinaci\u00f3n en entidades p\u00fablicas como la Agencia Nacional de Seguridad Vial, la Defensor\u00eda del Pueblo y la Alcald\u00eda de Itag\u00fc\u00ed, as\u00ed como en organizaciones sociales y acad\u00e9micas, demostrando competencias en gesti\u00f3n de proyectos, liderazgo de equipos multidisciplinarios y participaci\u00f3n ciudadana<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-21893 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/Icon-feather-mail.png\" alt=\"\" width=\"16\" height=\"13\" \/><\/p>\n<p><span style=\"text-decoration: underline; font-size: 14px;\">veronicamartinez@supertransporte.gov.co<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #008e65; font-size: 18px;\">Direcciones<\/span><\/h2>\n<h4><img decoding=\"async\" class=\"wp-image-21890 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/06\/Margaret-Furnieles.png\" alt=\"Imagen Delegado\" width=\"69\" height=\"69\" \/> Margaret Yarim Furnieles Chipagra<\/h4>\n<p><span style=\"color: #004884;\">Directora de Prevenci\u00f3n, Promoci\u00f3n y Atenci\u00f3n a Usuarios del Sector Transporte.<\/span><\/p>\n<p>Abogada de la Universidad Externado de Colombia, especialista en Derecho Tributario de la misma universidad y Derecho Comercial de la Universidad de los Andes. Candidata a Magister en Mercadeo de la Universidad Externado de Colombia. Cuenta con experiencia profesional en entidades como la Superintendencia de Industria y Comercio, la Caja de Vivienda Popular y el Acueducto de Barrancabermeja.<\/p>\n<p>Desde el 2019 hace parte de la Superintendencia de Transporte y desde febrero de 2020 es la Directora de Prevenci\u00f3n, Promoci\u00f3n y Atenci\u00f3n a Usuarios del Sector Transporte.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-21893 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/Icon-feather-mail.png\" alt=\"\" width=\"16\" height=\"13\" \/><\/p>\n<p><span style=\"text-decoration: underline; color: #004884; font-size: 14px;\">margaretfurnieles@supertransporte.gov.co<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><img decoding=\"async\" class=\"wp-image-21890 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/11\/JoseGomez2025.jpg\" alt=\"Imagen Delegado\" width=\"69\" height=\"69\" \/><\/h4>\n<h4>Jos\u00e9 Daniel G\u00f3mez Araujo<\/h4>\n<p><span style=\"color: #004884;\">Director de Investigaciones para la Protecci\u00f3n de Usuarios del sector Transporte<\/span><\/p>\n<p>Abogado egresado de la Universidad Libre, especialista en Derecho administrativo de la Universidad Sergio Arboleda, con m\u00e1s de seis a\u00f1os de experiencia especializada en asesor\u00eda jur\u00eddica para entidades p\u00fablicas como alcald\u00edas, hospitales y gobernaciones. Con cargos estrat\u00e9gicos en la gesti\u00f3n y defensa legal del sector p\u00fablico, liderando asuntos contractuales, disciplinarios y administrativos con enfoque en la eficiencia institucional y el cumplimiento normativo.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-21893 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/Icon-feather-mail.png\" alt=\"\" width=\"16\" height=\"13\" \/><\/p>\n<p><span style=\"text-decoration: underline; color: #004884; font-size: 14px;\">josegomez@supertransporte.gov.co<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<h4><strong>Tambi\u00e9n te puede interesar<\/strong><\/h4>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-2\" style=\"padding-right: 0px;\">\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-19313\" style=\"margin-top: 0px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Screenshot_1.png\" alt=\"\" width=\"39\" height=\"39\" \/><\/p>\n<\/div>\n<div class=\"col-lg-9\" style=\"padding-left: 0px; border-left-width: 0px; margin-left: 5px;\">\n<p><span style=\"font-size: 15px;\"><strong>Se\u00f1or usuario:<\/strong><br \/>\nsi usted quiere radicar una petici\u00f3n, queja o reclamo por la vulneraci\u00f3n de sus derechos<\/span><span style=\"text-decoration: underline; font-size: 15px;\"><br \/>\n<span style=\"color: #3366cc;\"><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"http:\/\/orfeo.supertransporte.gov.co\/formularioV2\/?tema_1=13#tema_-1\" target=\"_blank\" rel=\"noopener\">haga click aqu\u00ed<\/a><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/supereducativo\/\"><img decoding=\"async\" class=\" wp-image-20217 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/05\/Grupo-12484.png\" alt=\"\" width=\"54\" height=\"71\" \/><\/a><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/supereducativo\/\" target=\"_blank\" rel=\"noopener\"><strong><br \/>\nConoce SUPEREDUCATIVO<\/strong><\/a><\/p>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a title=\"Calculadora de Derechos\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/CalculadoraDerechos\/Calculadora\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-23236 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/08\/calculadora-de-derechos.png\" alt=\"calculadora de derechos\" width=\"54\" height=\"71\" \/><\/a><\/p>\n<p style=\"width: 0px; height: 0px;\">\u00a0<\/p>\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/CalculadoraDerechos\/Calculadora\/\" target=\"_blank\" rel=\"noopener\"><strong>Calculadora de derechos<\/strong><\/a><\/p>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a title=\"Horus-Comparador de Aerol\u00edneas\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/Horus\/Comparador\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-23236 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/08\/Horus.png\" alt=\"calculadora de derechos\" width=\"54\" height=\"71\" \/><\/a><\/p>\n<p style=\"width: 0px; height: 0px;\">\u00a0<\/p>\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/Horus\/Comparador\/\" target=\"_blank\" rel=\"noopener\"><strong>Comparador de aerol\u00edneas- Horus<\/strong><\/a><\/p>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a title=\"Directorio de Aerol\u00edneas\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Agosto\/DelegaturaPU_24\/DIRECTORIO-DE-AEROLINEAS_II_2023.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-23236 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/09\/003.png\" alt=\"Directorio de Aerol\u00edneas\" width=\"54\" height=\"71\" \/><\/a><\/p>\n<p style=\"width: 0px; height: 0px;\">\u00a0<\/p>\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/junio\/DelegaturaPU_09\/directorio_aerolineas_1.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Directorio de Aerol\u00edneas<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-930e87f414acb9fe3df\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-boletines\" href=\"#tab-930e87f414acb9fe3df\"><h4 class=\"fusion-tab-heading\">Boletines<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-boletines\" id=\"tab-930e87f414acb9fe3df\"> <div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<div class=\"col-lg-4 col-sm-12\">\u00a0<\/div>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #004884;\"><span style=\"font-size: 18px;\">Boletines<\/span><\/span><\/h2>\n<p>&nbsp;<\/p>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2020\/Abril\/Ptoteccionusuarios_06\/Boletin_PQRD-proteccion-usuarios.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17956 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-95.png\" alt=\"\" width=\"204\" height=\"128\" \/><\/a> <a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2020\/Abril\/Ptoteccionusuarios_06\/Boletin_PQRD-proteccion-usuarios.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Primer bolet\u00edn de gesti\u00f3n de PQRD en materia de protecci\u00f3n de usuarios del sector transporte \u2013 enero 2019 \u2013 marzo 2020<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 06\/04\/2020<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2021\/Febrero\/DelegaturaPU_02\/Boletin_PQRD_1.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-72-1.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Segundo bolet\u00edn de gesti\u00f3n de PQRD en materia de protecci\u00f3n de usuarios del sector transporte \u2013 marzo 2020 a diciembre 2020<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 02\/02\/2021<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2020\/Mayo\/Proteccionusuarios_25\/Boletin-de-Gestion-sobre-Servicios-de-Transporte-Aereo.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17958 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-96.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Bolet\u00edn de Gesti\u00f3n sobre Servicios de Trasporte A\u00e9reo<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 25\/05\/2020<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2021\/Mayo\/DelegaturaPU_24\/2do-Boletin-Aereo.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-69-1.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Segundo bolet\u00edn de gesti\u00f3n sobre servicios de transporte a\u00e9reo<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 24\/05\/2021<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2021\/Agosto\/DelegaturaPU_06\/Estudio-de-Transporte-de-Pasajeros-y-PQRD.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17958 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Screenshot_18-1.png\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">Estudio transporte de pasajeros y PQRS<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 06\/08\/2021<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2022\/Febrero\/Comunicaciones_03\/Boletin_Gestion_2021_VF.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/boletin_de_gestion.png\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">Bolet\u00edn de Gesti\u00f3n 2021<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 03\/02\/2022<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2022\/Marzo\/DelegaturaPU_14\/PQRD_Vs_USUARIOS.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/03\/Boton_PQRD_Vs_Pasajeros.png\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">Bolet\u00edn PQRD 2021 Vs Transporte A\u00e9reo de Pasajeros<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 14\/03\/2022<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2026\/Marzo\/DelegaturaUsuarios_11\/PRIMER_BOLETIN_PAR_MARZO26_1.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/03\/botonBoletin.jpeg\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">1\u00b0 Bolet\u00edn del Programa Prevenci\u00f3n Ante la Reclamaci\u00f3n<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 11\/03\/2026<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #004884;\"><span style=\"font-size: 18px;\">NotiUsuarios<\/span><\/span><\/h2>\n<p>&nbsp;<\/p>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Noviembre\/DelegaturaPU_08\/InfoGrafia_NotiUsuarios_Ed1_Octubre.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/11\/notiusuaios_oct.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 1<br \/>\nOctubre 2023<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 11\/10\/2023<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Noviembre\/DelegaturaPU_08\/InfoGrafia_NotiUsuarios_Ed2_Noviembre.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/11\/notiusuaios_nov.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 2<br \/>\nNoviembre 2023<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 08\/11\/2023<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Diciembre\/DelegaturaPU_06\/3_InfoGrafia_NotiUsuarios-6.12.23.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/12\/notiusuaios_dic.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 3<br \/>\nDiciembre 2023<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 06\/12\/2023<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Enero\/DelegaturaPU_25\/NotiUsuarios-Ed-4-Enero-2024.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/01\/NotiUsuarios-Ed-4-Enero-2024.pdf.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 4<br \/>\nEnero 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 25\/01\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Febrero\/DelegaturaPU_28\/NotiUsuarios-Ed.-5-Febrero-2024_.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/02\/NotiUsuarios-Ed-5.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 5<br \/>\nFebrero 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 28\/02\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Abril\/DelegaturaPU_26\/NotiUsuarios-Ed.-6-Abril-2024.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/04\/Noti-usuarios-6.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 6<br \/>\nAbril 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 26\/04\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Agosto\/DelegaturaPU_23\/NotiUsuarios-Ed.-7-Agosto-2024.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/04\/Noti-usuarios-6.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 7<br \/>\nAgosto 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 23\/08\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4cbe1770de8aa25c211\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-recomendaciones\" href=\"#tab-4cbe1770de8aa25c211\"><h4 class=\"fusion-tab-heading\">Recomendaciones<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-recomendaciones\" id=\"tab-4cbe1770de8aa25c211\"> <div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-size: 24px;\">Recomendaciones<\/span><\/h3>\n<p>&nbsp;<\/p>\n<div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:14px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#4b4b4b;--awb-icon-box-color:#808080;--awb-toggle-hover-accent-color:#2c6651;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Work Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-11719-1\">\u00a0 <div class=\"fusion-panel panel-default panel-e3d942fbadb3b8717 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e3d942fbadb3b8717\"><a aria-expanded=\"false\" aria-controls=\"e3d942fbadb3b8717\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-1\" data-target=\"#e3d942fbadb3b8717\" href=\"#e3d942fbadb3b8717\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Recomendaciones temporada alta<\/span><\/a><\/h4><\/div><div id=\"e3d942fbadb3b8717\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e3d942fbadb3b8717\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17851 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/07\/temporada-alta-_23.jpg\" alt=\"\" width=\"2716\" height=\"3393\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6b365f5731c00d443 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6b365f5731c00d443\"><a aria-expanded=\"false\" aria-controls=\"6b365f5731c00d443\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-1\" data-target=\"#6b365f5731c00d443\" href=\"#6b365f5731c00d443\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Recomendaciones en el transporte de equipaje<\/span><\/a><\/h4><\/div><div id=\"6b365f5731c00d443\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6b365f5731c00d443\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17851 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/07\/RECOMENDACIONES_EN_EL_TRANSPORTE_DE_EQUIPAJE.jpg\" alt=\"\" width=\"2716\" height=\"3393\" \/><\/p>\n<p><!--\n&#091;\/fusion_toggle&#093;&#091;fusion_toggle title=\"Recomendaciones en \u00e9poca de Covid 19\" open=\"no\" class=\"\" id=\"\"&#093;\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17850 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/0001-4-scaled-1.jpg\" alt=\"\" width=\"2503\" height=\"2560\" \/><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n--><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-64c424e1e0ba0ee13 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_64c424e1e0ba0ee13\"><a aria-expanded=\"false\" aria-controls=\"64c424e1e0ba0ee13\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-1\" data-target=\"#64c424e1e0ba0ee13\" href=\"#64c424e1e0ba0ee13\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ruta de Atenci\u00f3n<\/span><\/a><\/h4><\/div><div id=\"64c424e1e0ba0ee13\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_64c424e1e0ba0ee13\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17849 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/07\/RUTA_DE_ATENCION_2025.jpg\" alt=\"\" width=\"2503\" height=\"2560\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div> <\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-2e6b07c799713178e09\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-eventos2026\" href=\"#tab-2e6b07c799713178e09\"><h4 class=\"fusion-tab-heading\">Eventos 2026<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-eventos2026\" id=\"tab-2e6b07c799713178e09\"> <div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-size: 24px;\">Eventos<\/span><\/h3>\n<p>&nbsp;<\/p>\n<div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:14px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#4b4b4b;--awb-icon-box-color:#808080;--awb-toggle-hover-accent-color:#2c6651;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Work Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-11719-2\">\u00a0 <div class=\"fusion-panel panel-default panel-4f91c6087f68cf800 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4f91c6087f68cf800\"><a aria-expanded=\"false\" aria-controls=\"4f91c6087f68cf800\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-2\" data-target=\"#4f91c6087f68cf800\" href=\"#4f91c6087f68cf800\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Marzo<\/span><\/a><\/h4><\/div><div id=\"4f91c6087f68cf800\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4f91c6087f68cf800\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a title=\"Ver\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2026\/Marzo\/DelegaturaUsuarios_11\/CRONOGRAMA_7_VF.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\" wp-image-31986 aligncenter\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/03\/cronograma_de_la_semana_de_las_y_los_usuarios.jpg\" alt=\"\" width=\"659\" height=\"1185\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div> <\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ebf3e0;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:#ebf3e0;--awb-bg-color-hover:#ebf3e0;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-left:60px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:right;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"263\" height=\"298\" alt=\"imagen decorativa\" title=\"Group-12418\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Group-12418.png\" class=\"img-responsive wp-image-18639\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Group-12418-200x227.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Group-12418.png 263w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 263px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h1>Conoce Supereducativo<\/h1>\n<h2><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/capacitaciones\/\"><span style=\"font-size: 20px;\">\u2192 Capacitaciones<\/span><\/a><\/h2>\n<h2><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/elearning.supertransporte.gov.co\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 20px;\">\u2192 Cursos en l\u00ednea<\/span><\/a><\/h2>\n<h2><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/material-didactico\/\"><span style=\"font-size: 20px;\">\u2192 Material did\u00e1ctico<\/span><\/a><\/h2>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button-border-radius-top-left:35px;--button-border-radius-top-right:35px;--button-border-radius-bottom-right:35px;--button-border-radius-bottom-left:35px;--button_gradient_top_color:#2d5b9b;--button_gradient_bottom_color:#2d5b9b;--button_gradient_top_color_hover:#1b926e;--button_gradient_bottom_color_hover:#1b926e;\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Acceder a la p\u00e1gina\" aria-label=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/supereducativo\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Entrar<\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11719","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delegada para la Protecci\u00f3n de Usuarios - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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