﻿{"id":11719,"date":"2019-05-25T15:25:27","date_gmt":"2019-05-25T20:25:27","guid":{"rendered":"https:\/\/www.supertransporte.gov.co\/?page_id=11719"},"modified":"2026-10-26T11:18:13","modified_gmt":"2026-10-26T16:18:13","slug":"delegada-para-la-proteccion-de-usuarios","status":"publish","type":"page","link":"https:\/\/www.supertransporte.gov.co\/index.php\/delegada-para-la-proteccion-de-usuarios\/","title":{"rendered":"Delegada para la Protecci\u00f3n de Usuarios"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:8vw;--awb-padding-bottom:0px;--awb-padding-left:8vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:rgba(255,255,255,0);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-border-color:#ffffff;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:3px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #004884; font-size: 14px;\"><span style=\"text-decoration: underline;\"><a style=\"color: #004884; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/\">Inicio<\/a><\/span> \/ <strong>Delegatura para la protecci\u00f3n de usuarios del sector transporte<\/strong><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-repeat:repeat-x;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:rgba(255,255,255,0);--awb-background-image:url(&quot;https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/03\/proteccion-a-usuarios-3.jpg&quot;);--awb-background-size:;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-three-fifth fusion-column-first\" style=\"--awb-padding-left:7em;--awb-bg-size:cover;width:60%;width:calc(60% - ( ( 4% ) * 0.6 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:100px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h1><span style=\"color: #ffffff;\">Delegatura para la <br \/>\nprotecci\u00f3n de usuarios<\/span><\/h1>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_5 2_5 fusion-two-fifth fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;width:40%;width:calc(40% - ( ( 4% ) * 0.4 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:8vw;--awb-padding-bottom:0px;--awb-padding-left:8vw;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-tabs fusion-tabs-1 classic nav-not-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:#ffffff;--awb-background-color:#ffffff;--awb-border-color:#ffffff;--awb-active-border-color:rgba(65,142,109,0);\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-f3d040e87f6cfb93f25\" aria-selected=\"true\" id=\"fusion-tab-acercadeladelegatura\" href=\"#tab-f3d040e87f6cfb93f25\"><h4 class=\"fusion-tab-heading\">Acerca de la Delegatura<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-930e87f414acb9fe3df\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-boletines\" href=\"#tab-930e87f414acb9fe3df\"><h4 class=\"fusion-tab-heading\">Boletines<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4cbe1770de8aa25c211\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-recomendaciones\" href=\"#tab-4cbe1770de8aa25c211\"><h4 class=\"fusion-tab-heading\">Recomendaciones<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-2e6b07c799713178e09\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-eventos2026\" href=\"#tab-2e6b07c799713178e09\"><h4 class=\"fusion-tab-heading\">Eventos 2026<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-f3d040e87f6cfb93f25\" aria-selected=\"true\" id=\"mobile-fusion-tab-acercadeladelegatura\" href=\"#tab-f3d040e87f6cfb93f25\"><h4 class=\"fusion-tab-heading\">Acerca de la Delegatura<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-acercadeladelegatura\" id=\"tab-f3d040e87f6cfb93f25\">\n<div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-8 col-sm-12\">\n<h3><span style=\"font-size: 24px;\">Acerca de la delegatura<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>\u00c1rea misional de la Superintendencia de Transporte encargada de inspeccionar, vigilar y controlar el cumplimiento de las normas relativas a la protecci\u00f3n del usuario del sector transporte. Los sujetos protegidos por esta Delegatura, son todos los usuarios que hagan uso del servicio de transporte a\u00e9reo, acu\u00e1tico y terrestre (Incluidos los servicios que prestan los organismos de apoyo al tr\u00e1nsito).<\/p>\n<p>Se protege todo aquello que est\u00e9 relacionado con la informaci\u00f3n, publicidad, promociones y ofertas anunciadas al usuario, el incumplimiento de horarios e itinerarios, la indebida prestaci\u00f3n del servicio de transporte y todos aquellos aspectos relacionados con la comercializaci\u00f3n y ejecuci\u00f3n del servicio que desea adquirir el usuario.<\/p>\n<p>Recuerde que podr\u00e1 presentar la queja por cualquiera de los canales destinados para ello, con el fin de que esta entidad verifique si la empresa transportadora o intermediario ha incumplido con las normas relacionadas con los derechos de los usuarios del transporte a\u00e9reo. Esto busca la protecci\u00f3n del inter\u00e9s general y est\u00e1 orientado al ejercicio de la facultad sancionatoria de la Superintendencia. Por esta v\u00eda no se determina el inter\u00e9s particular y concreto, por ejemplo, en materia de devoluciones o reembolsos de dinero.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-size: 24px;\">L\u00edderes<\/span><\/h2>\n<h2><span style=\"color: #008e65; font-size: 18px;\">Despacho<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-8 col-sm-12\">\n<h4><img decoding=\"async\" class=\"wp-image-21890 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/09\/IMAGEN_Delegado-para-Proteccion-de-Usuarios.png\" alt=\"Imagen Delegado\" width=\"69\" height=\"69\" \/><\/h4>\n<h4>Sebasti\u00e1n Hoyos Jaramillo<\/h4>\n<p><span data-teams=\"true\">Delegado para la protecci\u00f3n de usuarios del sector transporte.\u00a0<\/span><\/p>\n<p>Profesional con s\u00f3lida trayectoria en desarrollo de negocios, gesti\u00f3n estrat\u00e9gica y fortalecimiento organizacional, respaldado por formaci\u00f3n en Negocios Internacionales y Especializaci\u00f3n en Finanzas. Cuenta con m\u00e1s de una d\u00e9cada de experiencia liderando procesos de crecimiento empresarial, relacionamiento con clientes, planeaci\u00f3n corporativa y transformaci\u00f3n organizacional en compa\u00f1\u00edas de los sectores portuario y energ\u00e9tico. Ha demostrado una destacada capacidad para identificar oportunidades de expansi\u00f3n, optimizar procesos, fortalecer modelos de atenci\u00f3n y contribuir al logro de objetivos corporativos mediante una visi\u00f3n estrat\u00e9gica orientada a resultados. Su experiencia en liderazgo, an\u00e1lisis financiero, gesti\u00f3n de talento y desarrollo comercial le permite generar impacto en la sostenibilidad y competitividad de las organizaciones.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-21893 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/Icon-feather-mail.png\" alt=\"\" width=\"16\" height=\"13\" \/><\/p>\n<p><span style=\"text-decoration: underline; font-size: 14px;\">sebastianhoyos@supertransporte.gov.co<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #008e65; font-size: 18px;\">Direcciones<\/span><\/h2>\n<h4><img decoding=\"async\" class=\"wp-image-21890 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/06\/Margaret-Furnieles.png\" alt=\"Imagen Delegado\" width=\"69\" height=\"69\" \/> Margaret Yarim Furnieles Chipagra<\/h4>\n<p><span style=\"color: #004884;\">Directora de Prevenci\u00f3n, Promoci\u00f3n y Atenci\u00f3n a Usuarios del Sector Transporte.<\/span><\/p>\n<p>Abogada de la Universidad Externado de Colombia, especialista en Derecho Tributario de la misma universidad y Derecho Comercial de la Universidad de los Andes. Candidata a Magister en Mercadeo de la Universidad Externado de Colombia. Cuenta con experiencia profesional en entidades como la Superintendencia de Industria y Comercio, la Caja de Vivienda Popular y el Acueducto de Barrancabermeja.<\/p>\n<p>Desde el 2019 hace parte de la Superintendencia de Transporte y desde febrero de 2020 es la Directora de Prevenci\u00f3n, Promoci\u00f3n y Atenci\u00f3n a Usuarios del Sector Transporte.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-21893 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/Icon-feather-mail.png\" alt=\"\" width=\"16\" height=\"13\" \/><\/p>\n<p><span style=\"text-decoration: underline; color: #004884; font-size: 14px;\">margaretfurnieles@supertransporte.gov.co<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><img decoding=\"async\" class=\"wp-image-21890 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/10\/Director-de-Investigaciones-para-la-Proteccion-a-Usuarios-del-Transporte.png\" alt=\"Imagen Delegado\" width=\"69\" height=\"69\" \/><\/h4>\n<h4>Felipe Andr\u00e9s Hern\u00e1ndez<\/h4>\n<p><span style=\"color: #004884;\">Director de Investigaciones para la Protecci\u00f3n de Usuarios del sector Transporte<\/span><\/p>\n<p>Abogado y Especialista en Derecho Constitucional, con s\u00f3lida experiencia en el sector p\u00fablico y privado, desempe\u00f1ando cargos relacionados con sustanciaci\u00f3n jur\u00eddica, asesor\u00eda legal, investigaci\u00f3n administrativa, procesos sancionatorios y apoyo jur\u00eddico institucional. Graduado en Jurisprudencia y con formaci\u00f3n de posgrado en Especializaci\u00f3n en Derecho Constitucional.<\/p>\n<p>Posee experiencia en entidades de control y vigilancia del Estado como la Superintendencia de Servicios P\u00fablicos Domiciliarios y la Superintendencia de Sociedades, as\u00ed como en entidades de car\u00e1cter empresarial como la Terminal de Transportes de Bogot\u00e1 S.A. y Amarilo S.A.S., donde ha ejercido funciones de abogado sustanciador, abogado asesor, coordinador jur\u00eddico y contratista jur\u00eddico.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-21893 alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/Icon-feather-mail.png\" alt=\"\" width=\"16\" height=\"13\" \/><\/p>\n<p><span style=\"text-decoration: underline; color: #004884; font-size: 14px;\">felipehernandez@supertransporte.gov.co<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<h4><strong>Tambi\u00e9n te puede interesar<\/strong><\/h4>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-2\" style=\"padding-right: 0px;\">\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-19313\" style=\"margin-top: 0px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Screenshot_1.png\" alt=\"\" width=\"39\" height=\"39\" \/><\/p>\n<\/div>\n<div class=\"col-lg-9\" style=\"padding-left: 0px; border-left-width: 0px; margin-left: 5px;\">\n<p><span style=\"font-size: 15px;\"><strong>Se\u00f1or usuario:<\/strong><br \/>\nsi usted quiere radicar una petici\u00f3n, queja o reclamo por la vulneraci\u00f3n de sus derechos<\/span><span style=\"text-decoration: underline; font-size: 15px;\"><br \/>\n<span style=\"color: #3366cc;\"><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/sgdea.supertransporte.gov.co\/ST.Correspondencia.Web\/PQRSD\/RadicadoMisional\" target=\"_blank\" rel=\"noopener\">haga click aqu\u00ed<\/a><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/supereducativo\/\"><img decoding=\"async\" class=\" wp-image-20217 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/05\/Grupo-12484.png\" alt=\"\" width=\"54\" height=\"71\" \/><\/a><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/supereducativo\/\" target=\"_blank\" rel=\"noopener\"><strong><br \/>\nConoce SUPEREDUCATIVO<\/strong><\/a><\/p>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a title=\"Calculadora de Derechos\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/CalculadoraDerechos\/Calculadora\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-23236 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/08\/calculadora-de-derechos.png\" alt=\"calculadora de derechos\" width=\"54\" height=\"71\" \/><\/a><\/p>\n<p style=\"width: 0px; height: 0px;\">\u00a0<\/p>\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/CalculadoraDerechos\/Calculadora\/\" target=\"_blank\" rel=\"noopener\"><strong>Calculadora de derechos<\/strong><\/a><\/p>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a title=\"Horus-Comparador de Aerol\u00edneas\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/Horus\/Comparador\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-23236 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/08\/Horus.png\" alt=\"calculadora de derechos\" width=\"54\" height=\"71\" \/><\/a><\/p>\n<p style=\"width: 0px; height: 0px;\">\u00a0<\/p>\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/aplicaciones.supertransporte.gov.co\/Horus\/Comparador\/\" target=\"_blank\" rel=\"noopener\"><strong>Comparador de aerol\u00edneas- Horus<\/strong><\/a><\/p>\n<\/div>\n<div class=\"col-lg-4 col-sm-12\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n<div class=\"col-lg-4 col-sm-12 consultasexter\">\n<p><a title=\"Directorio de Aerol\u00edneas\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Agosto\/DelegaturaPU_24\/DIRECTORIO-DE-AEROLINEAS_II_2023.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-23236 alignleft\" style=\"margin-bottom: 20px;\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/09\/003.png\" alt=\"Directorio de Aerol\u00edneas\" width=\"54\" height=\"71\" \/><\/a><\/p>\n<p style=\"width: 0px; height: 0px;\">\u00a0<\/p>\n<p><a style=\"color: #3366cc; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2025\/junio\/DelegaturaPU_09\/directorio_aerolineas_1.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Directorio de Aerol\u00edneas<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-930e87f414acb9fe3df\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-boletines\" href=\"#tab-930e87f414acb9fe3df\"><h4 class=\"fusion-tab-heading\">Boletines<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-boletines\" id=\"tab-930e87f414acb9fe3df\"> <div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<div class=\"col-lg-4 col-sm-12\">\u00a0<\/div>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #004884;\"><span style=\"font-size: 18px;\">Boletines<\/span><\/span><\/h2>\n<p>&nbsp;<\/p>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2020\/Abril\/Ptoteccionusuarios_06\/Boletin_PQRD-proteccion-usuarios.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17956 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-95.png\" alt=\"\" width=\"204\" height=\"128\" \/><\/a> <a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2020\/Abril\/Ptoteccionusuarios_06\/Boletin_PQRD-proteccion-usuarios.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Primer bolet\u00edn de gesti\u00f3n de PQRD en materia de protecci\u00f3n de usuarios del sector transporte \u2013 enero 2019 \u2013 marzo 2020<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 06\/04\/2020<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2021\/Febrero\/DelegaturaPU_02\/Boletin_PQRD_1.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-72-1.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Segundo bolet\u00edn de gesti\u00f3n de PQRD en materia de protecci\u00f3n de usuarios del sector transporte \u2013 marzo 2020 a diciembre 2020<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 02\/02\/2021<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2020\/Mayo\/Proteccionusuarios_25\/Boletin-de-Gestion-sobre-Servicios-de-Transporte-Aereo.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17958 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-96.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Bolet\u00edn de Gesti\u00f3n sobre Servicios de Trasporte A\u00e9reo<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 25\/05\/2020<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2021\/Mayo\/DelegaturaPU_24\/2do-Boletin-Aereo.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Mask-Group-69-1.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Segundo bolet\u00edn de gesti\u00f3n sobre servicios de transporte a\u00e9reo<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 24\/05\/2021<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2021\/Agosto\/DelegaturaPU_06\/Estudio-de-Transporte-de-Pasajeros-y-PQRD.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17958 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Screenshot_18-1.png\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">Estudio transporte de pasajeros y PQRS<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 06\/08\/2021<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2022\/Febrero\/Comunicaciones_03\/Boletin_Gestion_2021_VF.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/02\/boletin_de_gestion.png\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">Bolet\u00edn de Gesti\u00f3n 2021<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 03\/02\/2022<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2022\/Marzo\/DelegaturaPU_14\/PQRD_Vs_USUARIOS.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2022\/03\/Boton_PQRD_Vs_Pasajeros.png\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">Bolet\u00edn PQRD 2021 Vs Transporte A\u00e9reo de Pasajeros<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 14\/03\/2022<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2026\/Marzo\/DelegaturaUsuarios_11\/PRIMER_BOLETIN_PAR_MARZO26_1.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17959 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/03\/botonBoletin.jpeg\" alt=\"\" width=\"204\" height=\"128\" \/><span style=\"text-decoration: underline;\">1\u00b0 Bolet\u00edn del Programa Prevenci\u00f3n Ante la Reclamaci\u00f3n<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 11\/03\/2026<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>\u00a0<\/h2>\n<p><a href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2026\/Julio\/DPUST_31\/OBSERVATORIO_PQRDS_Y_PROTECCION_DE_USUARIOS_DEL_SECTOR_TRANSPORTE_7.0_1.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignleft wp-image-33786\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/07\/Multimedia.jpg\" alt=\"\" width=\"198\" height=\"165\" \/><\/a><\/p>\n<div data-olk-copy-source=\"MessageBody\"><span style=\"text-decoration: underline;\"><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2026\/Julio\/DPUST_31\/OBSERVATORIO_PQRDS_Y_PROTECCION_DE_USUARIOS_DEL_SECTOR_TRANSPORTE_7.0_1.pdf\" target=\"_blank\" rel=\"noopener\">BOLET\u00cdN DEL OBSERVATORIO DE PQRDSF Y PROTECCI\u00d3N DE USUARIOS DEL SECTOR TRANSPORTE<\/a><\/span><\/div>\n<div>\u00a0<\/div>\n<div>Publicaci\u00f3n: 31\/07\/2026<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<h2><span style=\"color: #004884;\"><span style=\"font-size: 18px;\">NotiUsuarios<\/span><\/span><\/h2>\n<p>&nbsp;<\/p>\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Noviembre\/DelegaturaPU_08\/InfoGrafia_NotiUsuarios_Ed1_Octubre.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/11\/notiusuaios_oct.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 1<br \/>\nOctubre 2023<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 11\/10\/2023<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Noviembre\/DelegaturaPU_08\/InfoGrafia_NotiUsuarios_Ed2_Noviembre.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/11\/notiusuaios_nov.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 2<br \/>\nNoviembre 2023<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 08\/11\/2023<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2023\/Diciembre\/DelegaturaPU_06\/3_InfoGrafia_NotiUsuarios-6.12.23.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2023\/12\/notiusuaios_dic.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 3<br \/>\nDiciembre 2023<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 06\/12\/2023<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Enero\/DelegaturaPU_25\/NotiUsuarios-Ed-4-Enero-2024.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/01\/NotiUsuarios-Ed-4-Enero-2024.pdf.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 4<br \/>\nEnero 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 25\/01\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Febrero\/DelegaturaPU_28\/NotiUsuarios-Ed.-5-Febrero-2024_.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/02\/NotiUsuarios-Ed-5.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 5<br \/>\nFebrero 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 28\/02\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Abril\/DelegaturaPU_26\/NotiUsuarios-Ed.-6-Abril-2024.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/04\/Noti-usuarios-6.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 6<br \/>\nAbril 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 26\/04\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-sm-12\">\n<p><a style=\"color: #004884;\" title=\"Descargar archivo\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2024\/Agosto\/DelegaturaPU_23\/NotiUsuarios-Ed.-7-Agosto-2024.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-17957 size-full alignleft\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2024\/04\/Noti-usuarios-6.png\" alt=\"\" width=\"204\" height=\"128\" \/> <span style=\"text-decoration: underline;\">Edici\u00f3n 7<br \/>\nAgosto 2024<\/span><\/a><\/p>\n<p>Publicaci\u00f3n: 23\/08\/2024<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4cbe1770de8aa25c211\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-recomendaciones\" href=\"#tab-4cbe1770de8aa25c211\"><h4 class=\"fusion-tab-heading\">Recomendaciones<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-recomendaciones\" id=\"tab-4cbe1770de8aa25c211\"> <div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-size: 24px;\">Recomendaciones<\/span><\/h3>\n<p>&nbsp;<\/p>\n<div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:14px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#4b4b4b;--awb-icon-box-color:#808080;--awb-toggle-hover-accent-color:#2c6651;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Work Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-11719-1\">\u00a0 <div class=\"fusion-panel panel-default panel-e3d942fbadb3b8717 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e3d942fbadb3b8717\"><a aria-expanded=\"false\" aria-controls=\"e3d942fbadb3b8717\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-1\" data-target=\"#e3d942fbadb3b8717\" href=\"#e3d942fbadb3b8717\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Recomendaciones temporada alta<\/span><\/a><\/h4><\/div><div id=\"e3d942fbadb3b8717\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e3d942fbadb3b8717\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17851 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/07\/temporada-alta-_23.jpg\" alt=\"\" width=\"2716\" height=\"3393\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6b365f5731c00d443 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6b365f5731c00d443\"><a aria-expanded=\"false\" aria-controls=\"6b365f5731c00d443\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-1\" data-target=\"#6b365f5731c00d443\" href=\"#6b365f5731c00d443\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Recomendaciones en el transporte de equipaje<\/span><\/a><\/h4><\/div><div id=\"6b365f5731c00d443\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6b365f5731c00d443\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17851 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/07\/RECOMENDACIONES_EN_EL_TRANSPORTE_DE_EQUIPAJE.jpg\" alt=\"\" width=\"2716\" height=\"3393\" \/><\/p>\n<p><!--\n&#091;\/fusion_toggle&#093;&#091;fusion_toggle title=\"Recomendaciones en \u00e9poca de Covid 19\" open=\"no\" class=\"\" id=\"\"&#093;\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17850 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/0001-4-scaled-1.jpg\" alt=\"\" width=\"2503\" height=\"2560\" \/><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n--><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-64c424e1e0ba0ee13 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_64c424e1e0ba0ee13\"><a aria-expanded=\"false\" aria-controls=\"64c424e1e0ba0ee13\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-1\" data-target=\"#64c424e1e0ba0ee13\" href=\"#64c424e1e0ba0ee13\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ruta de Atenci\u00f3n<\/span><\/a><\/h4><\/div><div id=\"64c424e1e0ba0ee13\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_64c424e1e0ba0ee13\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17849 size-full\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2025\/07\/RUTA_DE_ATENCION_2025.jpg\" alt=\"\" width=\"2503\" height=\"2560\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div> <\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-2e6b07c799713178e09\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-eventos2026\" href=\"#tab-2e6b07c799713178e09\"><h4 class=\"fusion-tab-heading\">Eventos 2026<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-eventos2026\" id=\"tab-2e6b07c799713178e09\"> <div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#dee5f0;border-color:#dee5f0;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-size: 24px;\">Eventos<\/span><\/h3>\n<p>&nbsp;<\/p>\n<div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:14px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#4b4b4b;--awb-icon-box-color:#808080;--awb-toggle-hover-accent-color:#2c6651;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Work Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-11719-2\">\u00a0 <div class=\"fusion-panel panel-default panel-4f91c6087f68cf800 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4f91c6087f68cf800\"><a aria-expanded=\"false\" aria-controls=\"4f91c6087f68cf800\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11719-2\" data-target=\"#4f91c6087f68cf800\" href=\"#4f91c6087f68cf800\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Marzo<\/span><\/a><\/h4><\/div><div id=\"4f91c6087f68cf800\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4f91c6087f68cf800\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a title=\"Ver\" href=\"https:\/\/www.supertransporte.gov.co\/documentos\/2026\/Marzo\/DelegaturaUsuarios_11\/CRONOGRAMA_7_VF.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\" wp-image-31986 aligncenter\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2026\/03\/cronograma_de_la_semana_de_las_y_los_usuarios.jpg\" alt=\"\" width=\"659\" height=\"1185\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div> <\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ebf3e0;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:#ebf3e0;--awb-bg-color-hover:#ebf3e0;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-left:60px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:right;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"263\" height=\"298\" alt=\"imagen decorativa\" title=\"Group-12418\" src=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Group-12418.png\" class=\"img-responsive wp-image-18639\" srcset=\"https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Group-12418-200x227.png 200w, https:\/\/www.supertransporte.gov.co\/wp-content\/uploads\/2021\/08\/Group-12418.png 263w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 263px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h1>Conoce Supereducativo<\/h1>\n<h2><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/capacitaciones\/\"><span style=\"font-size: 20px;\">\u2192 Capacitaciones<\/span><\/a><\/h2>\n<h2><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/elearning.supertransporte.gov.co\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 20px;\">\u2192 Cursos en l\u00ednea<\/span><\/a><\/h2>\n<h2><a title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/material-didactico\/\"><span style=\"font-size: 20px;\">\u2192 Material did\u00e1ctico<\/span><\/a><\/h2>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button-border-radius-top-left:35px;--button-border-radius-top-right:35px;--button-border-radius-bottom-right:35px;--button-border-radius-bottom-left:35px;--button_gradient_top_color:#2d5b9b;--button_gradient_bottom_color:#2d5b9b;--button_gradient_top_color_hover:#1b926e;--button_gradient_bottom_color_hover:#1b926e;\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Acceder a la p\u00e1gina\" aria-label=\"Acceder a la p\u00e1gina\" href=\"https:\/\/www.supertransporte.gov.co\/index.php\/supereducativo\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Entrar<\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(224,222,222,0);border-color:rgba(224,222,222,0);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11719","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delegada para la Protecci\u00f3n de Usuarios - Superintendencia de Transporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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